Kirthika Soundararajan

Content Marketer @ Rocketlane

All things content at Rocketlane. I run on coffee and cat videos. Follow me on Twitter @kirthikasrajan

Implementation Stories
Inflexion: Darwinbox’s Six-Step Implementation Framework
Soham Basak, who heads Delivery and Customer Onboarding at Darwinbox, explains Darwinbox's fail-safe implementation process
Kirthika Soundararajan
Content Marketer @ Rocketlane
Implementation Stories
Delivering a Mindblowing Customer Onboarding Program With Aditya Maheshwari (AppsFlyer)
Aditya Maheshwari talks about how the AppsFlyer team turned inconsistent onboarding around to delight customers
Kirthika Soundararajan
Content Marketer @ Rocketlane
Implementation Stories
Decoding Customer Onboarding at Insent
The Insent team shares their approach to onboarding, their challenges, successes, and learnings from onboarding 50+ customers in two years
Kirthika Soundararajan
Content Marketer @ Rocketlane
Updates
Rocketlane is now SOC 2 Compliant!
Here's what it means for you.
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
Transitioning to a CS Ops Role: Interview with Soumitra Joshi, CS Ops Manager, Trifacta
Soumitra tells us what made him want to transition to CS Ops, how he made it, and the skills required to make the transition.
Kirthika Soundararajan
Content Marketer @ Rocketlane
Implementation Stories
Krishna Kant on Nailing Onboarding Using The Project Management Approach
How using project management principles to your onboarding projects makes the experience better for customers
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
A Guide to Value Selling for SaaS
And how to use the customer onboarding phase to sell value
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
Remote Customer Onboarding: The New Bottleneck for Fast-Growing SaaS Companies
To make remote customer onboarding successful, customers must feel they’re a priority for your business.
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
The Importance of Data, Tools, Process in CS Ops: Karen Werner
Karen Werner, a seasoned CS Ops professional, talks about the function, and things to consider when buiilding the function at your company
Kirthika Soundararajan
Content Marketer @ Rocketlane
Implementation Stories
Alex Farmer on the Role of the CSM in Successful Onboarding
Alex Farmer, VP - Customer Success @ Cognite, tells us how the CS team can add value to the customer's onboarding journey
Kirthika Soundararajan
Content Marketer @ Rocketlane
Guides
How To Pick The Right Customer Onboarding Software [Free RFP]
Your onboarding platform can make or break your customer experience. Here's how to ensure you choose the right one (plus a free RFP!)
Kirthika Soundararajan
Content Marketer @ Rocketlane
Implementation Stories
Jeff Kushmerek on Creating Specialized Implementation Teams
Jeff Kushmerek shares lessons on implementation processes and methodologies from his extensive implementation experience
Kirthika Soundararajan
Content Marketer @ Rocketlane
Updates
Announcing: Rocketlane, a one-of-its-kind, collaborative workspace for customer onboarding
Get ready to chuck your spreadsheets, documents, email reminders, and poor onboarding!
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
Why You Should Invite Your Customer To Your Project
Collaborate with your customer to make their onboarding journey a success.
Kirthika Soundararajan
Content Marketer @ Rocketlane
Implementation Stories
Richard Benavides on How Crew Reinvented Its SMB Onboarding From High-Touch to Self-serve
Richard shared his experiences with onboarding, the reasons for Crew’s switch to a low-touch customer onboarding model, and more
Kirthika Soundararajan
Content Marketer @ Rocketlane
Implementation Stories
Apoorva, Branch.io on High-touch Onboarding for Experienced Customers
Apoorva shares how she designs differentiated onboarding journeys for different customer segments
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
Transitioning to a CS Ops Function: Interview with Jennie Li & Allastair Meffen, Definitive Healthcare
Jennie Li & Allastair Meffen of Definitive Healthcare talk about how they set up a CS Ops function at their organization
Kirthika Soundararajan
Content Marketer @ Rocketlane
Resources
Introducing The Customer Onboarding Maturity Model: An Easy Way To Measure & Up Your Onboarding Game
Launching v0 of our customer onboarding maturity model. Use as is or adapt to your organization.
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
Getting The Scope of Your Customer Onboarding & Implementation Project Right
Scoping right is walking a fine line between ambition and moderation, but it’s a line you can walk well if you focus on value delivery
Kirthika Soundararajan
Content Marketer @ Rocketlane
Guides
The Ultimate Guide to SaaS Customer Onboarding (2021)
Tips, tricks, best practices to create the best customer onboarding process
Kirthika Soundararajan
Content Marketer @ Rocketlane
Resources
Creating an onboarding journey for your product? This checklist can help you nail it
If you’re looking to develop or tweak your customer onboarding methodology, this 20-point checklist is a great starting point.
Kirthika Soundararajan
Content Marketer @ Rocketlane
Guides
How to Design Your Customer Onboarding Methodology
Five factors that decide the success of your customer onboarding project, and how to set yourself up for success
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
This Simple Tweak in Your SaaS Onboarding Process Can Reduce Your Time to Value
Hint: It has to do with the tools you use.
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
How to Craft and Sustain Delightful SaaS Onboarding Experiences
Customer onboarding does not have to be fraught with escalations and uncertainty.
Kirthika Soundararajan
Content Marketer @ Rocketlane
Resources
How Value Delivery is A Game Changer for SaaS Businesses
...and why customer onboarding is your trump card
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
Data, the Secret Ingredient For Consistently Delightful Customer Onboarding Experiences
What's missing in your onboarding reviews? Crucial data and insights into what needs your attention. And your tools are to blame.
Kirthika Soundararajan
Content Marketer @ Rocketlane
Implementation Stories
How Innovaccer’s Customer Engineering Team Handles Implementation & Onboarding
Ashish Singh, Head, Customer Engineering & Analytics at Innovaccer, about Innovaccer’s data-focused approach, its focus on transparency
Kirthika Soundararajan
Content Marketer @ Rocketlane
Implementation Stories
How WebEngage's Onboarding Approach Adds To Their Customer Experience
Jharna talks about the huge role that onboarding plays in WebEngage's customer success journey
Kirthika Soundararajan
Content Marketer @ Rocketlane

Bringing order to your
implementation and onboarding chaos.

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