Implementation Stories

Implementation Stories
Inflexion: Darwinbox’s Six-Step Implementation Framework
Soham Basak, who heads Delivery and Customer Onboarding at Darwinbox, explains Darwinbox's fail-safe implementation process
Kirthika Soundararajan
Content Marketer @ Rocketlane
Implementation Stories
Delivering a Mindblowing Customer Onboarding Program With Aditya Maheshwari (AppsFlyer)
Aditya Maheshwari talks about how the AppsFlyer team turned inconsistent onboarding around to delight customers
Kirthika Soundararajan
Content Marketer @ Rocketlane
Implementation Stories
Decoding Customer Onboarding at Insent
The Insent team shares their approach to onboarding, their challenges, successes, and learnings from onboarding 50+ customers in two years
Kirthika Soundararajan
Content Marketer @ Rocketlane
Implementation Stories
Krishna Kant on Nailing Onboarding Using The Project Management Approach
How using project management principles to your onboarding projects makes the experience better for customers
Kirthika Soundararajan
Content Marketer @ Rocketlane
Implementation Stories
Deepa Vembu on Getting Estimation Right and Winning Over Customer Expectations
Deepa talks about estimation models, its four essential components, and takes us through a sample estimation exercise
Srikrishnan Ganesan
Co-founder, Rocketlane
Implementation Stories
Alex Farmer on the Role of the CSM in Successful Onboarding
Alex Farmer, VP - Customer Success @ Cognite, tells us how the CS team can add value to the customer's onboarding journey
Kirthika Soundararajan
Content Marketer @ Rocketlane
Implementation Stories
Brittany Lockwood on How Quality Customer Education Enhances Value Delivery
Brittany Lockwood, CSM at Dealpath, walks us through her experiences and learnings from her CS and CE journey
Varun Singh
Product Evangelist @ Rocketlane
Implementation Stories
Jeff Kushmerek on Creating Specialized Implementation Teams
Jeff Kushmerek shares lessons on implementation processes and methodologies from his extensive implementation experience
Kirthika Soundararajan
Content Marketer @ Rocketlane
Implementation Stories
Richard Benavides on How Crew Reinvented Its SMB Onboarding From High-Touch to Self-serve
Richard shared his experiences with onboarding, the reasons for Crew’s switch to a low-touch customer onboarding model, and more
Kirthika Soundararajan
Content Marketer @ Rocketlane
Implementation Stories
Apoorva, Branch.io on High-touch Onboarding for Experienced Customers
Apoorva shares how she designs differentiated onboarding journeys for different customer segments
Kirthika Soundararajan
Content Marketer @ Rocketlane
Implementation Stories
Alex, Freshworks on the Impact of Culture on Project Execution
Alex talks about implementation and onboarding success in a multi-geography environment having cultural barriers
Varun Singh
Product Evangelist @ Rocketlane
Implementation Stories
Nimesh of Rockmetric on working with enterprise clients in finance
Nimesh Mehta, founder and CEO of Rockmetric, shares his honest reflections on his implementation journey
Varun Singh
Product Evangelist @ Rocketlane
Implementation Stories
How Innovaccer’s Customer Engineering Team Handles Implementation & Onboarding
Ashish Singh, Head, Customer Engineering & Analytics at Innovaccer, about Innovaccer’s data-focused approach, its focus on transparency
Kirthika Soundararajan
Content Marketer @ Rocketlane
Implementation Stories
How WebEngage's Onboarding Approach Adds To Their Customer Experience
Jharna talks about the huge role that onboarding plays in WebEngage's customer success journey
Kirthika Soundararajan
Content Marketer @ Rocketlane
Implementation Stories
How Pando's implementation team onboarded 20 enterprise clients in two years
Nigamanth Srivatsan, Director - Customer Success, at Pando, a freight management SaaS company, shares the lessons learnt from onboarding
Srikrishnan Ganesan
Co-founder, Rocketlane

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