How Rocketlane is helping GoCardless accelerate time-to-value for their customers by 20%

GoCardless needed a tool to accelerate their customers' go-live journeys while giving them visibility into the progress of each project.

Pain Points

- Poor visibility into progress of projects

- No way to measure team productivity accurately

- Data scattered across multiple tools

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Results

~20% improvement  

in time-to-value

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GoCardless is a global leader in direct bank payment solutions headquartered in the UK. Each year GoCardless processes over US$30 billion of payments across 30+ countries.

GoCardless needed a solution that could:

  • Give complete visibility into project progress to customers
  • Accurately track productivity of their implementation team
  • Accelerate their customers’ go-live journey

The Problem

With no project-related information readily available, GoCardless’ customers found it difficult to get visibility into project progress.

The lack of a reporting feature to accurately measure team productivity was another major pain point for GoCardless.

Having to switch between multiple tools for customer collaboration, communication, and management of implementation projects affected productivity and resulted in longer implementations.

The Solution

With Rocketlane’s customer portal, customers of GoCardless now have complete visibility into the progress of their implementation projects.

Rocketlane’s time tracking feature has made the implementation manager’s life a lot easier at GoCardless. They are able to fill out and maintain timesheets more effortlessly now.

The native reports on Rocketlane such as Team Performance, Project Performance, and Operations Insights have helped GoCardless benchmark and fine-tune the onboarding process. This has helped GoCardless bring down project duration and realize faster go-live times for their customers.

When I look at the number of accounts an implementation manager could easily manage pre-Rocketlane and post-Rocketlane, we can see a really massive improvement there. But also in terms of how quickly we are able to deliver value to our customers and in terms of the metrics we track, in a short space of just two months, we’ve been able to accelerate time-to-value for our customers by 20%!
CĂ©line Caux
Director - Professional Services, GoCardless

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