GoCardless needed a tool to accelerate their customers' go-live journeys while giving them visibility into the progress of each project.
- Poor visibility into progress of projects
- No way to measure team productivity accurately
- Data scattered across multiple tools
GoCardless is a global leader in direct bank payment solutions headquartered in the UK. Each year GoCardless processes over US$30 billion of payments across 30+ countries.
With no project-related information readily available, GoCardless’ customers found it difficult to get visibility into project progress.
The lack of a reporting feature to accurately measure team productivity was another major pain point for GoCardless.
Having to switch between multiple tools for customer collaboration, communication, and management of implementation projects affected productivity and resulted in longer implementations.
With Rocketlane’s customer portal, customers of GoCardless now have complete visibility into the progress of their implementation projects.
Rocketlane’s time tracking feature has made the implementation manager’s life a lot easier at GoCardless. They are able to fill out and maintain timesheets more effortlessly now.
The native reports on Rocketlane such as Team Performance, Project Performance, and Operations Insights have helped GoCardless benchmark and fine-tune the onboarding process. This has helped GoCardless bring down project duration and realize faster go-live times for their customers.
Director - Professional Services, GoCardless