CS Ops
Interviews news, insights, and latest trends in the Customer Success Operations (CS Ops) space.
CS Ops
Turning strategic priorities into measurable KPIs
Discover how CS Ops teams can turn strategic value delivery goals into actionable KPIs. Learn how to measure success through these KPIs.
CS Ops
Designing, mapping, and optimizing post-sale processes
Jeff Beaumont shares insights on how to design, map, and optimize post-sale operations through documentation and repeatable processes.
CS Ops
Adapting to a strategic mindset for CS Ops: Gunjan Nichani
Gunjan shares tips on how CS Ops teams and professionals can adapt to a strategic mindset and uncover valuable insights for success.
CS Ops
9 tips and tricks from CS Ops leaders
Discover tips and tricks from CS Ops leaders to optimize your operations and drive better outcomes. Learn key strategies in this guide.
CS Ops
The 8 stages of CS Ops maturity: Tony Macias
If the idea of using today’s data to solve tomorrow’s problems excites you, you’d love CS Ops, says Tony Macias in this interview with us
CS Ops
CS Ops maps everything back to the customer’s voice
We spoke to Deborah Andrews, Customer Office Operations Director at Unit4, about transitioning to CS Ops, the skills you need to succeed
CS Ops
How Sonam Dabholkar, Gong, found her ikigai in CS Ops
The Director of Customer Success Operations at Gong talks about how has thoughtfully crafted her career path, trends she foresees
CS Ops
Empathy is key to succeeding in CS Ops: Phil & Asia, Goodlord
Asia and Phil talk about how they got into CS Ops, the must-have skills to succeed in the function, and more.
CS Ops
Hiring and building a solid CS Ops function: Asaf Klein, AppsFlyer
The Director of Client Services Strategy & Operations @ AppsFlyer talks about skills to look for, how to structure CS Ops, and more
CS Ops
How to transition to a CS Ops role: Soumitra Joshi, Trifacta
Soumitra tells us what made him want to transition to CS Ops, how he made it, and the skills required to make the transition.
CS Ops
The Importance of Data, Tools, Process in CS Ops: Karen Werner
Karen Werner, a seasoned CS Ops professional, talks about the function, and things to consider when buiilding the function at your company
CS Ops
Building a CS Ops function from scratch
The two talk about setting up the function at Chargebee, the skills required for a CS Ops role, and potential career path
CS Ops
Transitioning to a CS Ops function
Jennie Li & Allastair Meffen of Definitive Healthcare talk about how they set up a CS Ops function at their organization
5
MIN READ
Turning strategic priorities into measurable KPIs
Discover how CS Ops teams can turn strategic value delivery goals into actionable KPIs. Learn how to measure success through these KPIs.
Discover how CS Ops teams can turn strategic value delivery goals into actionable KPIs. Learn how to measure success through these KPIs.
5
MIN READ
Designing, mapping, and optimizing post-sale processes
Jeff Beaumont shares insights on how to design, map, and optimize post-sale operations through documentation and repeatable processes.
Jeff Beaumont shares insights on how to design, map, and optimize post-sale operations through documentation and repeatable processes.
5
MIN READ
Adapting to a strategic mindset for CS Ops: Gunjan Nichani
Gunjan shares tips on how CS Ops teams and professionals can adapt to a strategic mindset and uncover valuable insights for success.
Gunjan shares tips on how CS Ops teams and professionals can adapt to a strategic mindset and uncover valuable insights for success.
4
MIN READ
9 tips and tricks from CS Ops leaders
Discover tips and tricks from CS Ops leaders to optimize your operations and drive better outcomes. Learn key strategies in this guide.
Discover tips and tricks from CS Ops leaders to optimize your operations and drive better outcomes. Learn key strategies in this guide.
5
MIN READ
The 8 stages of CS Ops maturity: Tony Macias
If the idea of using today’s data to solve tomorrow’s problems excites you, you’d love CS Ops, says Tony Macias in this interview with us
If the idea of using today’s data to solve tomorrow’s problems excites you, you’d love CS Ops, says Tony Macias in this interview with us
5
MIN READ
CS Ops maps everything back to the customer’s voice
We spoke to Deborah Andrews, Customer Office Operations Director at Unit4, about transitioning to CS Ops, the skills you need to succeed
We spoke to Deborah Andrews, Customer Office Operations Director at Unit4, about transitioning to CS Ops, the skills you need to succeed
5
MIN READ
How Sonam Dabholkar, Gong, found her ikigai in CS Ops
The Director of Customer Success Operations at Gong talks about how has thoughtfully crafted her career path, trends she foresees
The Director of Customer Success Operations at Gong talks about how has thoughtfully crafted her career path, trends she foresees
7
MIN READ
Empathy is key to succeeding in CS Ops: Phil & Asia, Goodlord
Asia and Phil talk about how they got into CS Ops, the must-have skills to succeed in the function, and more.
Asia and Phil talk about how they got into CS Ops, the must-have skills to succeed in the function, and more.
7
MIN READ
Hiring and building a solid CS Ops function: Asaf Klein, AppsFlyer
The Director of Client Services Strategy & Operations @ AppsFlyer talks about skills to look for, how to structure CS Ops, and more
The Director of Client Services Strategy & Operations @ AppsFlyer talks about skills to look for, how to structure CS Ops, and more
5
MIN READ
How to transition to a CS Ops role: Soumitra Joshi, Trifacta
Soumitra tells us what made him want to transition to CS Ops, how he made it, and the skills required to make the transition.
Soumitra tells us what made him want to transition to CS Ops, how he made it, and the skills required to make the transition.
8
MIN READ
The Importance of Data, Tools, Process in CS Ops: Karen Werner
Karen Werner, a seasoned CS Ops professional, talks about the function, and things to consider when buiilding the function at your company
Karen Werner, a seasoned CS Ops professional, talks about the function, and things to consider when buiilding the function at your company
5
MIN READ
Building a CS Ops function from scratch
The two talk about setting up the function at Chargebee, the skills required for a CS Ops role, and potential career path
The two talk about setting up the function at Chargebee, the skills required for a CS Ops role, and potential career path
7
MIN READ
Transitioning to a CS Ops function
Jennie Li & Allastair Meffen of Definitive Healthcare talk about how they set up a CS Ops function at their organization
Jennie Li & Allastair Meffen of Definitive Healthcare talk about how they set up a CS Ops function at their organization
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