Laura Kightlinger, VP of Customer Success - International at Seismic discusses CSMs balancing between onboarding strategy and execution

Preflight Community discussed allocating the right resources to overcome inefficiencies during longer implementation cycles.

In a recent conversation the Preflight Community discusses who should own end-user trainings when the product is complex.

Training remote Customer Success and Support teams can be tricky. Learn from these CS leaders on how to nail it

Rebecca Nerad, VP - CS @ FourKites, talked about lessons learnt from her CS career, best practices for post-sales functions, and more

Preflighters share internal metrics you can track at your organization that will help you better your team's performance

Unresponsive, disengaged customers present a potential threat of churning in the long term.

How do you share onboarding tasks you need your customers to complete, like providing access, creating technical users, and the like?

We hosted a panel of incredible leaders and experts on the Preflight Community Deep Dives to discuss product-led growth and digital CS

Is the title 'Onboarding Manager' evocative of employee onboarding more than customer onboarding? How do you deal with that?

Members of the Preflight community discuss the ideal reporting structure for Customer Support teams.

Preflight community discusses the foundational building blocks that helped them build a successful customer onboarding org at their company.

With the economic downturn leading to organizations tightening their purse strings, how are their post-sales functions affected?

CS and onboarding leaders discuss customer onboarding challenges and strategies to overcome them

Jeff Kushmerek, CEO & Founder of Infinite Renewals, talked about the role of customer onboarding in helping retain your customers

Dana Soza, CEO of Dana Soza Consulting, shares with us tried and tested methods to onboard end users

Snippets from the conversations at Preflight Huddle - New York

Snippets from the conversations at Preflight Huddle - San Francisco.

On our first in-person events, and the resounding support we received for them.

Preflighters discuss how to ensure your sales to onboarding handoffs go smoothly and plan seamless integrations

... and what you can do to make them work for you

Jan Young, Senior Consultant at The Success League, on implementing effective onboarding and adoption journeys

Preflighters discuss whether a nuanced definition brings clarity and helps you communicate better to internal and external stakeholders

On how customers can achieve value realization with your product, and how value realization can help find better solutions for customers.

You want to ensure that your customers see value in your product or service. Who would you assign this mighty task to?

For those who are curious about how other organizations measure their TTV.

What can your customer success teams use to strategize smooth onboarding?

How to tailor your NPS for your business and more

Key takeaways from Preflight's Berlin Office Hours session on driving Professional Services and Customer Success teams towards outcomes.

Monday might not be the busiest day of the week, yet the very idea that it’s a Monday evokes a sense of dread. Here's how to beat the blues

Contemplating a career in CS? Start here

James Stuart - hackajob, Alex Farmer - Cognite, and Tom Purcell - Kluster discuss top CS metrics and how to track them.

Srinivasan Shanker of Freshworks and Srikrishnan Ganesan of Rocketlane demystify metrics for customer onboarding

Leila Tan of Tessian and Kieran Bowker of SafetyCulture talk about creating successful plans and best practices for customer onboarding

Takeaways from Preflight Delhi's Office Hours with Varun Goel, Head of CS at Zendesk

Takeaways from Preflight Chennai's Office Hours with Srikrishnan Ganesan, CEO & Co-founder @ Rocketlane

Sisira Mallampalli, Manager - Customer Success Enablement & Training @ Whatfix, how a dedicated CS Enablement function can support CS teams

Learn how Customer Success teams can smoothly handle the account transition between CSMs

Recommendations from Preflighters on what resources to share during customer onboarding.

Is invoicing a touchy subject when you're building customer relationships?

Renata Kashiwaya Pinheiro, VP-CS at WeGift tells us how CS teams can strike the right balance between tech and the human touch in onboarding

So the sales team should’ve said “NO”, but ended up saying “YES!”. What now?

Jeff Kushmerek and Andrew Fraser share best practices and plans for acing pre-sales engagements with customers

We kickstarted Deep Dives, a monthly discussion where experts discuss in-depth an implementation and customer onboarding topic

A gratitude note to members of the Preflight community for making it a great avenue for learning and knowledge exchange

Tips from Preflight members on how to handle it when your customer's team is slow to adopt your product

Members of the Preflight community share stress management tips

Varun Goel of Zendesk and Aditya Maheshwari of AppsFlyer on the leading and lagging CS metrics to track and how to use them to improve CX