Blogs

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Blogs
Making a Case for Customer Onboarding: Ideas, Insights, and Inspiration from Our Customers
Industry leaders weigh in on why they chose to invest in customer onboarding and talk about the ROI
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
Top Onboarding Metrics for SaaS products
Metrics you can use to assess engagement, adoption, and progress through the onboarding phase.
Rahul Sridhar
Content Marketer @ Rocketlane
Blogs
Developers moving slowly? Here’s why
Iteration speed matters. And so does developer productivity.
Deepak Bala
CTO @ Rocketlane
Blogs
Overlooked Elements in The Customer Onboarding Process
And how to make sure you keep them in mind while onboarding your customers
Shuvedha Subramaniam
Content Marketer @ Rocketlane
Blogs
The Tool(s) You Use for Onboarding Customers Are Just As Important As Your Product
Using the right tool can go a long way in ensuring that your customers see value in what you have to offer
Rahul Sridhar
Content Marketer @ Rocketlane
Blogs
The 666 Series: Top reasons for failure during customer onboarding and how to overcome them
These are the top reasons a customer might churn during the onboarding phase
Mohana Valli Prabhakar
Marketing Analyst @ Rocketlane & Community Manager, Preflight
Blogs
The 666 Series: Spreadsheets are killing your customer onboarding process
Read on to know why, and alternatives to spreadsheets for customer onboarding
Mohana Valli Prabhakar
Marketing Analyst @ Rocketlane & Community Manager, Preflight
Blogs
The 666 Series: Is your organization ready to invest in a customer onboarding tool?
Signs your company needs a customer onboarding tool and the steps to invest in a good one
Mohana Valli Prabhakar
Marketing Analyst @ Rocketlane & Community Manager, Preflight
Blogs
The 666 Series: The scariest thing about customer onboarding
With a lot at stake, the customer onboarding phase can be daunting. Fret not, we have you covered. Read on for some invaluable solutions
Shuvedha Subramaniam
Content Marketer @ Rocketlane
Blogs
Halloween Special: The frightening side of customer onboarding and implementations
We asked our community members to send in their scariest onboarding stories for Halloween. You won't believe what happens in the last story!
Rahul Sridhar
Content Marketer @ Rocketlane
Blogs
‘Empathy is key to succeeding in CS Ops’: Phil Hart and Asia Tillotson, Goodlord
Asia and Phil talk about how they got into CS Ops, the must-have skills to succeed in the function, and more.
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
The Right Time to Invest in Customer Onboarding Software
Observations from our journey so far
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
Hiring and Building a Solid CS Ops Function: Asaf Klein, AppsFlyer
The Director of Client Services Strategy & Operations @ AppsFlyer talks about skills to look for, how to structure CS Ops, and more
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
Aaron Thompson’s Customer Success Equation and How Customer Onboarding Helps You Get it Right
Good Customer Success isn’t about what it is, but what it does.
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
4 Ways Rocketlane Makes Onboarding Smoother, Simpler, Smarter
Read on to know how Rocketlane solves customer onboarding issues using four key elements
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
Transitioning to a CS Ops Role: Interview with Soumitra Joshi, CS Ops Manager, Trifacta
Soumitra tells us what made him want to transition to CS Ops, how he made it, and the skills required to make the transition.
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
A Guide to Value Selling for SaaS
And how to use the customer onboarding phase to sell value
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
Value Realization for SaaS Businesses: Framework and Tools
Objectives, tasks, tools, and metrics to ensure value realization
Srikrishnan Ganesan
Co-founder, Rocketlane
Blogs
Customer Success and Value Realization: Lessons from our Freshchat journey
A closer look at customer acquisition and churn helped us find answers to seemingly daunting problems
Srikrishnan Ganesan
Co-founder, Rocketlane
Blogs
Remote Customer Onboarding: The New Bottleneck for Fast-Growing SaaS Companies
To make remote customer onboarding successful, customers must feel they’re a priority for your business.
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
The Importance of Data, Tools, Process in CS Ops: Karen Werner
Karen Werner, a seasoned CS Ops professional, talks about the function, and things to consider when buiilding the function at your company
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
Ten Mistakes You Could Be Making in Your Implementations
Ten reasons your customer onboarding projects/implementations aren't succeeding.
Srikrishnan Ganesan
Co-founder, Rocketlane
Blogs
Rituals of Connection For A Fully Remote Team
We've been a fully remote team since Day One, and we've figured out ways to help the team stay connected. Check them out.
Srikrishnan Ganesan
Co-founder, Rocketlane
Blogs
Building A CS Ops Function From Scratch: Arundhati Balachandran & Saranya Narayana Swamy, Chargebee
The two talk about setting up the function at Chargebee, the skills required for a CS Ops role, and potential career path
Mohana Valli Prabhakar
Marketing Analyst @ Rocketlane & Community Manager, Preflight
Blogs
Why You Should Invite Your Customer To Your Project
Collaborate with your customer to make their onboarding journey a success.
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
Transitioning to a CS Ops Function: Interview with Jennie Li & Allastair Meffen, Definitive Healthcare
Jennie Li & Allastair Meffen of Definitive Healthcare talk about how they set up a CS Ops function at their organization
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
Getting The Scope of Your Customer Onboarding & Implementation Project Right
Scoping right is walking a fine line between ambition and moderation, but it’s a line you can walk well if you focus on value delivery
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
This Simple Tweak in Your SaaS Onboarding Process Can Reduce Your Time to Value
Hint: It has to do with the tools you use.
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
How to Craft and Sustain Delightful SaaS Onboarding Experiences
Customer onboarding does not have to be fraught with escalations and uncertainty.
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
Data, the Secret Ingredient For Consistently Delightful Customer Onboarding Experiences
What's missing in your onboarding reviews? Crucial data and insights into what needs your attention. And your tools are to blame.
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
Why Customers Ghost You and How to Avoid It
Why those emails and calls went unanswered and how to prevent that in the future
Srikrishnan Ganesan
Co-founder, Rocketlane
Blogs
Reviving a project when you’ve been ghosted
How to bring a project back to life when there's radio silence from the customer
Srikrishnan Ganesan
Co-founder, Rocketlane
Blogs
Pulling off the Ultimate Kickoff Meeting for an Onboarding Project
Best practices and tips for running the ultimate kickoff meeting
Srikrishnan Ganesan
Co-founder, Rocketlane
Blogs
The Ultimate Kickoff Meeting for an Onboarding Project: Planning and Prepping
Everything you need to know to come out of that kickoff meeting looking like a star
Srikrishnan Ganesan
Co-founder, Rocketlane

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