Blogs

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Blogs
Transitioning to a CS Ops Role: Interview with Soumitra Joshi, CS Ops Manager, Trifacta
Soumitra tells us what made him want to transition to CS Ops, how he made it, and the skills required to make the transition.
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
A Guide to Value Selling for SaaS
And how to use the customer onboarding phase to sell value
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
Value Realization for SaaS Businesses: Framework and Tools
Objectives, tasks, tools, and metrics to ensure value realization
Srikrishnan Ganesan
Co-founder, Rocketlane
Blogs
Customer Success and Value Realization: Lessons from our Freshchat journey
A closer look at customer acquisition and churn helped us find answers to seemingly daunting problems
Srikrishnan Ganesan
Co-founder, Rocketlane
Blogs
Remote Customer Onboarding: The New Bottleneck for Fast-Growing SaaS Companies
To make remote customer onboarding successful, customers must feel they’re a priority for your business.
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
The Importance of Data, Tools, Process in CS Ops: Karen Werner
Karen Werner, a seasoned CS Ops professional, talks about the function, and things to consider when buiilding the function at your company
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
Ten Mistakes You Could Be Making in Your Implementations
Ten reasons your customer onboarding projects/implementations aren't succeeding.
Srikrishnan Ganesan
Co-founder, Rocketlane
Blogs
Rituals of Connection For A Fully Remote Team
We've been a fully remote team since Day One, and we've figured out ways to help the team stay connected. Check them out.
Srikrishnan Ganesan
Co-founder, Rocketlane
Blogs
Building A CS Ops Function From Scratch: Arundhati Balachandran & Saranya Narayana Swamy, Chargebee
The two talk about setting up the function at Chargebee, the skills required for a CS Ops role, and potential career path
Mohana Valli Prabhakar
Marketing Analyst @ Rocketlane & Community Manager, Preflight
Blogs
Why You Should Invite Your Customer To Your Project
Collaborate with your customer to make their onboarding journey a success.
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
Transitioning to a CS Ops Function: Interview with Jennie Li & Allastair Meffen, Definitive Healthcare
Jennie Li & Allastair Meffen of Definitive Healthcare talk about how they set up a CS Ops function at their organization
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
Getting The Scope of Your Customer Onboarding & Implementation Project Right
Scoping right is walking a fine line between ambition and moderation, but it’s a line you can walk well if you focus on value delivery
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
This Simple Tweak in Your SaaS Onboarding Process Can Reduce Your Time to Value
Hint: It has to do with the tools you use.
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
How to Craft and Sustain Delightful SaaS Onboarding Experiences
Customer onboarding does not have to be fraught with escalations and uncertainty.
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
Data, the Secret Ingredient For Consistently Delightful Customer Onboarding Experiences
What's missing in your onboarding reviews? Crucial data and insights into what needs your attention. And your tools are to blame.
Kirthika Soundararajan
Content Marketer @ Rocketlane
Blogs
Why Customers Ghost You and How to Avoid It
Why those emails and calls went unanswered and how to prevent that in the future
Srikrishnan Ganesan
Co-founder, Rocketlane
Blogs
Reviving a project when you’ve been ghosted
How to bring a project back to life when there's radio silence from the customer
Srikrishnan Ganesan
Co-founder, Rocketlane
Blogs
Pulling off the Ultimate Kickoff Meeting for an Onboarding Project
Best practices and tips for running the ultimate kickoff meeting
Srikrishnan Ganesan
Co-founder, Rocketlane
Blogs
The Ultimate Kickoff Meeting for an Onboarding Project: Planning and Prepping
Everything you need to know to come out of that kickoff meeting looking like a star
Srikrishnan Ganesan
Co-founder, Rocketlane

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