Propel22
The world’s first customer onboarding conference
Propel22
Creating early wins with the first value delivery framework
Getting your customers to realize value during the onboarding phase can set you up for success
Propel22
Strategies for effective go-lives and solution adoption
Onboarding is more than just checklists and project management
Propel22
Establishing successful KPIs: Meg Lovell for Propel22
Meg Lovell walks us through constructing and leveraging KPIs for onboarding success
Propel22
How CS Ops helps drive smooth customer onboarding
Expectation gaps in onboarding and how CS Ops can bridge them
Propel22
Accelerating customer onboarding outcomes with value mapping
How to apply Matthew May's Value Gap Map for accelerated onboarding outcomes
Propel22
Why customer onboarding is tough - war room stories
Jeff tells us why we feel onboarding is challenging and how it can be made simple.
Propel22
Customer onboarding challenges from Seed to Series B
From real scenarios at Chili Piper, learn what to do and what not to do when scaling from Seed to Series B.
Propel22
What no one tells you about scaling customer onboarding teams
How to think about scaling an onboarding team: metrics, hiring, and more
Propel22
Handling critical moments in the customer journey
The science behind customer experiences and how you can leverage it to increase renewals and expansions
Propel22
QBRs are stupid, and OBRs are smart: Aaron Thompson for Propel22
Why you should favor OBRs over QBRs, and an auditing template to get you started
Propel22
Creating your first 15 training videos: Bill Cushard for Propel22
You don't have to be an exceptional designer to create your training videos. Do it simple. Learn from the expert, Bill Cushard.
Propel22
The Post-Sale SCALING™ Framework: Rod Cherkas for Propel22
How you can package your services offering to support fast growth.
Propel22
Creating a customer onboarding motion that'll scale with you
Learnings and insights on setting up an onboarding motion that grows with the organization.
Propel22
Customer Onboarding and the company organizational chart
Wondering where in your org chart your onboarding team fits in? Read on.
Propel22
How to design and implement a customer onboarding process
How do you go about designing and implementing a solid onboarding process? Lincoln Murphy has a few pointers for you.
Propel22
Leveraging customer intelligence for onboarding success
The way forward is data driven. Learn how leveraging customer intelligence can help with onboarding success.
Propel22
Who thinks you're customer-centric? You or your customers?
How to turn the spotlight on your customers and deliver a superior customer experience, truly.
Propel22
Propel22: We're just getting started!
The world’s first-ever customer onboarding conference was a huge success!
Propel22
Scaling Onboarding at Hubspot: Aaron Jones for Propel22
Read on to understand how Hubspot has been scaling up its onboarding process to serve customers in 120 different countries
Propel22
What to do when you are delaying your customer's success
The key to customer success is preparing them for onboarding even before the phase has begun.
Propel22
Starting the renewal at “Hello”: Emilia D'Anzica for Propel22
If you're not onboarding customers right within their first 100 days, then there's no way you can expect them to be repeat customers.
Propel22
Using Customer Onboarding to Accelerate Expansion and NRR
Why is Net Retention Rate important, really?
Propel22
Customer Onboarding: AHA! or WTF?: Lincoln Murphy for Propel22
What failed and great onboarding experiences look like.
5
MIN READ
Creating early wins with the first value delivery framework
Getting your customers to realize value during the onboarding phase can set you up for success
Getting your customers to realize value during the onboarding phase can set you up for success
10
MIN READ
Strategies for effective go-lives and solution adoption
Onboarding is more than just checklists and project management
Onboarding is more than just checklists and project management
7
MIN READ
Establishing successful KPIs: Meg Lovell for Propel22
Meg Lovell walks us through constructing and leveraging KPIs for onboarding success
Meg Lovell walks us through constructing and leveraging KPIs for onboarding success
7
MIN READ
How CS Ops helps drive smooth customer onboarding
Expectation gaps in onboarding and how CS Ops can bridge them
Expectation gaps in onboarding and how CS Ops can bridge them
8
MIN READ
Accelerating customer onboarding outcomes with value mapping
How to apply Matthew May's Value Gap Map for accelerated onboarding outcomes
How to apply Matthew May's Value Gap Map for accelerated onboarding outcomes
10
MIN READ
Why customer onboarding is tough - war room stories
Jeff tells us why we feel onboarding is challenging and how it can be made simple.
Jeff tells us why we feel onboarding is challenging and how it can be made simple.
12
MIN READ
Customer onboarding challenges from Seed to Series B
From real scenarios at Chili Piper, learn what to do and what not to do when scaling from Seed to Series B.
From real scenarios at Chili Piper, learn what to do and what not to do when scaling from Seed to Series B.
12
MIN READ
What no one tells you about scaling customer onboarding teams
How to think about scaling an onboarding team: metrics, hiring, and more
How to think about scaling an onboarding team: metrics, hiring, and more
18
MIN READ
Handling critical moments in the customer journey
The science behind customer experiences and how you can leverage it to increase renewals and expansions
The science behind customer experiences and how you can leverage it to increase renewals and expansions
10
MIN READ
QBRs are stupid, and OBRs are smart: Aaron Thompson for Propel22
Why you should favor OBRs over QBRs, and an auditing template to get you started
Why you should favor OBRs over QBRs, and an auditing template to get you started
12
MIN READ
Creating your first 15 training videos: Bill Cushard for Propel22
You don't have to be an exceptional designer to create your training videos. Do it simple. Learn from the expert, Bill Cushard.
You don't have to be an exceptional designer to create your training videos. Do it simple. Learn from the expert, Bill Cushard.
12
MIN READ
The Post-Sale SCALING™ Framework: Rod Cherkas for Propel22
How you can package your services offering to support fast growth.
How you can package your services offering to support fast growth.
10
MIN READ
Creating a customer onboarding motion that'll scale with you
Learnings and insights on setting up an onboarding motion that grows with the organization.
Learnings and insights on setting up an onboarding motion that grows with the organization.
8
MIN READ
Customer Onboarding and the company organizational chart
Wondering where in your org chart your onboarding team fits in? Read on.
Wondering where in your org chart your onboarding team fits in? Read on.
12
MIN READ
How to design and implement a customer onboarding process
How do you go about designing and implementing a solid onboarding process? Lincoln Murphy has a few pointers for you.
How do you go about designing and implementing a solid onboarding process? Lincoln Murphy has a few pointers for you.
10
MIN READ
Leveraging customer intelligence for onboarding success
The way forward is data driven. Learn how leveraging customer intelligence can help with onboarding success.
The way forward is data driven. Learn how leveraging customer intelligence can help with onboarding success.
10
MIN READ
Who thinks you're customer-centric? You or your customers?
How to turn the spotlight on your customers and deliver a superior customer experience, truly.
How to turn the spotlight on your customers and deliver a superior customer experience, truly.
7
MIN READ
Propel22: We're just getting started!
The world’s first-ever customer onboarding conference was a huge success!
The world’s first-ever customer onboarding conference was a huge success!
10
MIN READ
Scaling Onboarding at Hubspot: Aaron Jones for Propel22
Read on to understand how Hubspot has been scaling up its onboarding process to serve customers in 120 different countries
Read on to understand how Hubspot has been scaling up its onboarding process to serve customers in 120 different countries
12
MIN READ
What to do when you are delaying your customer's success
The key to customer success is preparing them for onboarding even before the phase has begun.
The key to customer success is preparing them for onboarding even before the phase has begun.
10
MIN READ
Starting the renewal at “Hello”: Emilia D'Anzica for Propel22
If you're not onboarding customers right within their first 100 days, then there's no way you can expect them to be repeat customers.
If you're not onboarding customers right within their first 100 days, then there's no way you can expect them to be repeat customers.
10
MIN READ
Using Customer Onboarding to Accelerate Expansion and NRR
Why is Net Retention Rate important, really?
Why is Net Retention Rate important, really?
8
MIN READ
Customer Onboarding: AHA! or WTF?: Lincoln Murphy for Propel22
What failed and great onboarding experiences look like.
What failed and great onboarding experiences look like.
Move your service delivery into the fast lane
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