Srikrishnan Ganesan

Co-founder, Rocketlane

Love technology and start-ups. Your friendly neighbourhood CX and onboarding enthusiast. Follow me on Twitter @srikrishnang

Preflight Conversations
Preflight Pointers: Top Leading and Lagging Customer Success Metrics
Varun Goel of Zendesk and Aditya Maheshwari of AppsFlyer on the leading and lagging CS metrics to track
Srikrishnan Ganesan
Co-founder, Rocketlane
Blogs
Why Customers Ghost You and How to Avoid It
Why those emails and calls went unanswered and how to prevent that in the future
Srikrishnan Ganesan
Co-founder, Rocketlane
Blogs
Reviving a project when you’ve been ghosted
How to bring a project back to life when there's radio silence from the customer
Srikrishnan Ganesan
Co-founder, Rocketlane
Blogs
Pulling off the Ultimate Kickoff Meeting for an Onboarding Project
Best practices and tips for running the ultimate kickoff meeting
Srikrishnan Ganesan
Co-founder, Rocketlane
Implementation Stories
How Pando's implementation team onboarded 20 enterprise clients in two years
Nigamanth Srivatsan, Director - Customer Success, at Pando, a freight management SaaS company, shares the lessons learnt from onboarding
Srikrishnan Ganesan
Co-founder, Rocketlane
Blogs
The Ultimate Kickoff Meeting for an Onboarding Project: Planning and Prepping
Everything you need to know to come out of that kickoff meeting looking like a star
Srikrishnan Ganesan
Co-founder, Rocketlane

Bringing order to your
implementation and onboarding chaos.

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