Tips on change management, taking the lead with customers, and weekly showcases.

On peer pressure as a tactic, cut-over plans, weekly onboarding stand-ups, and more.

Onboarding Enablement Package, Onboarding Business Reviews, what hyper-care can do for your customers, and more.

Learn about showing flexibility in your implementation plans, customer effort levels, and the importance of quarterly reflection meetings

Of training videos, readiness kits, engineering a great first impression, and more.

The importance of continuous feedback, having the human touch in onboarding, setting a cadence for communication, and more.

Can't keep calm, but definitely keeping our cool.

A collection of the most insightful client onboarding tips from Rocketlane's CEO, Srikrishnan Ganesan

A collection of the most insightful customer onboarding tips from Rocketlane's CEO, Srikrishnan Ganesan

A collection of the most insightful customer onboarding tips from Rocketlane's CEO, Srikrishnan Ganesan

This marks the start of an exciting new chapter not only for our team, but also for our customers

Objectives, tasks, tools, and metrics to ensure value realization

A closer look at customer acquisition and churn helped us find answers to seemingly daunting problems

Deepa talks about estimation models, its four essential components, and takes us through a sample estimation exercise

A gratitude note to members of the Preflight community for making it a great avenue for learning and knowledge exchange

Ten reasons your customer onboarding projects and implementations aren't succeeding.

We've been a fully remote team since Day One, and we've figured out ways to help the team stay connected. Check them out.

Insights and learnings from things that went right and things that didn't, as we built Rocketlane

How it all began, how far we have come, and the way forward.

Varun Goel of Zendesk and Aditya Maheshwari of AppsFlyer on the leading and lagging CS metrics to track and how to use them to improve CX

Why those emails and calls went unanswered and how to prevent that in the future

How to bring a project back to life when there's radio silence from the customer

Best practices and tips for running the ultimate kickoff meeting for customer onboarding projects

Nigamanth Srivatsan, Director - CS @ Pando, a freight management SaaS company, shares the lessons learnt from onboarding enterprise clients

Everything you need to know to come out of that kickoff meeting looking like a star