The State of Customer Onboarding 2025
950+ Customer Onboarding and Implementation professionals share their work goals, challenges, and trends they foresee in 2024.
Respondents include onboarding and implementation professionals from
Some Key Findings
45%
of teams still grapple with siloed tools and information
54.5%
of respondents plan to generate additional revenue in 2025 through advanced onboarding packages
~90%
of organizations plan to use AI and automation in 2025 for predictive insights, personalized journeys, and more
Move your service delivery into the fast lane
Deliver projects on time and on budget. Collaborate with your team, partners, and customers. Without scope creep, stress, or missed goals.
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