This Policy applies to all the products, services, websites and apps offered by Rocketlane and its affiliates/partners, except if specified otherwise. In this document, we explain what personal information of yours will be collected when you access the Services, how such Personal Data will be used, when it might be disclosed and how you can control the collection, correction and/or deletion of your Personal Data.
1.1.“Controller” means the natural or legal person, public authority, agency or other body which alone or jointly with others, determines the purposes and means of the processing of Personal Data.
1.2.“End-User” means any person or entity with whom the Subscriber interacts using the Service(s).
1.3.“Personal Data” means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
1.4.“Service(s)” means the services offered by Rocketlane through their proprietary collaborative customer onboarding platform.
1.5.“Subscriber” means the natural or legal person that has subscribed to the Service(s) by signing up to the Service(s).
1.6.“Website(s)” means the website(s) that Rocketlane operates.
2.1.You directly provide Rocketlane with most of the data we collect. Rocketlane collects Personal Data from you when you: a) subscribe for any of Rocketlane’s Service(s) by signing-up; b) use or view Rocketlane’s Website which may result in Personal Data being collected via your browser’s Cookies; c) submit web forms on our Website(s) or as you use interactive features of the Websites, including participation in surveys, contests, promotions, sweepstakes, d) request customer support, or otherwise communicate with us; or e) when you use the Service(s), Rocketlane automatically collects information on the type of device you use, and the operating system version, to perform our agreement with you.
2.2.Rocketlane may also receive your Personal Data indirectly as follows: a) from third party sources like databases and social media but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us; b) if you authorize Rocketlane to connect with a third-party service, Rocketlane will access and store your name, email address(es), current city, profile picture URL, and other Personal Data that the third-party service makes available to Rocketlane, and use and disclose it in accordance with this Policy.
2.3.The Website includes social media features and widgets that are either hosted by a third-party or hosted directly on the Websites and your interaction with these social media features and widgets is governed by the privacy statement of the companies that provide them. You should check your privacy settings on these third-party services to understand and change the information sent to Rocketlane through these services. This data may be combined with the other information Rocketlane collects and might include aggregate level or specific data.
3.1.Rocketlane processes your Personal Data in the following scenarios: (a) to facilitate your access and use of the Websites and Services; (b) to improve the Websites and the Services; (c) to process and complete payment transactions; (d) to provide onboarding services, customer success services, customer service and support; (e) to market and advertise in compliance with applicable law ; (f) to perform analytics in connection with the Website and Services; (g) to investigate and prevent fraudulent transactions, unauthorized access to the Websites and Service(s), and other illegal activities; (h) to personalize the Websites and Service(s); (i) in the event Rocketlane merges with or is acquired by another company, sells Rocketlane’s Websites, or business units, or if all or a substantial portion of Rocketlane’s assets are acquired by another company. In such cases, your information will likely be one of the assets that is transferred; and (j) for other purposes for which Rocketlane obtains your consent.
3.2.Legal basis for processing (UK and EEA Region)
3.2.1.If you are a data subject from the UK or European Economic Area, Rocketlane’s legal basis for collecting and using the Personal Data described above will depend on the Personal Data concerned and the specific context in which Rocketlane collects it.
3.2.2.Rocketlane will normally collect Personal Data from you only where it needs it to perform a contract with you, where the processing is in Rocketlane’s legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where Rocketlane has your consent. In some cases, Rocketlane may also have a legal obligation to collect Personal Data from you. If Rocketlane processes Personal Data with reliance on your consent, you may withdraw your consent at any time.
3.2.3.If you have questions or need further information concerning the legal basis on which Rocketlane collects and uses your Personal Data, please contact Rocketlane using the contact details provided under Clause 12.2.
4.1.You acknowledge that Rocketlane will share your Personal Data with its group companies and third-party service providers so that they may offer you Rocketlane’s Service(s) and/or to send information or updates to the Service(s) if you are a Subscriber.
4.2.When Rocketlane processes your order where you are a Subscriber, it may send your Personal Data to and also use the resulting information from credit reference agencies to prevent fraudulent purchases.
4.3.Rocketlane shares Personal Data with our third-party service providers that host and maintain the Rocketlane Websites, applications, backup, storage, payment processing, analytics and other services. These third-party service providers may have access to or process your Personal Data for the purpose of providing these services for us.
4.4.Rocketlane may share your Personal Data with third-party providers for marketing purposes in compliance with laws applicable in this regard.
4.5.Rocketlane may be required to disclose your Personal Data in response to a) lawful requests by public authorities, including to meet national security or law enforcement requirements and/or b) subpoenas, court orders, or legal process, or to establish or exercise Rocketlane’s legal rights or defend against legal claims.
4.6.Rocketlane may also share Personal Data to assist investigation and prevention of illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Rocketlane’s terms, or as otherwise required by law.
5.1.Rocketlane processes Personal Data in the USA and other countries. If you are a resident of UK or the European Economic Area and when your Personal Data is processed outside UK or the EEA, Rocketlane will ensure that the recipient of your Personal Data offers an adequate level of protection, for instance by entering into standard contractual clauses for the transfer of Personal Data as approved by the European Commission (Article 46 General Data Privacy Regulation, 2016), or Rocketlane will ask you for your prior consent to such international data transfers.
6.1.Rocketlane retains the Personal Data collected where an ongoing legitimate business requires retention of such Personal Data.
6.2.In the absence of a need to retain Personal Data under Clause 6.1. above, Rocketlane will either delete or aggregate it or, if this is not possible then Rocketlane will securely store your Personal Data and isolate it from any further processing until deletion is possible.
6.3.You can request Rocketlane for access, correction, update or request deletion of your Personal Data.
7.1.Rocketlane uses appropriate technical and organizational measures to protect the Personal Data that it collects and processes. The measures Rocketlane uses are designed to provide a level of security appropriate to the risk of processing your Personal Data. If you have questions about the security of your Personal Data, please contact us immediately as described in this Policy.
If you are a resident of the EEA, UK or Switzerland, you are entitled to the following rights:
8.1.You can request Rocketlane for access, correction, update or request deletion of your Personal Data.
8.2.You can object to the Processing of your Personal Data, ask us to restrict processing of your Personal Data or request portability of your Personal Data.
8.3.You have the right to opt-out of marketing communications Rocketlane sends you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails Rocketlane sends you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), please contact us.
8.4.Similarly, if Rocketlane has collected and processed your Personal Data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing Rocketlane conducted prior to your withdrawal, nor will it affect processing of your Personal Data conducted in reliance on lawful processing grounds other than consent.
8.5.You have the right to complain to a data protection authority about Rocketlane’s collection and use of your Personal Data. For more information, please contact your local data protection authority.
8.6.If you seek access to, or wish to correct, update, modify or delete your Personal Data Rocketlane processes, please contact us at firstname.lastname@example.org. We respond to all requests we receive from individuals wishing to exercise their data protection rights within a reasonable timeframe in accordance with applicable data protection laws.
9.1.Rocketlane recognizes the importance of children's safety and privacy and is sensitive to these issues. Rocketlane does not request, or knowingly collect, any Personal Data from children under the age of 18. If a parent or guardian becomes aware that his or her child has provided us with Personal Data, they should write to us at the email address provided in Clause 12.2
10.2.Essential Cookies: Rocketlane sets essential cookies that enable core functionality such as security, network management, and accessibility. you may not opt-out of these cookies. However, you may disable these by changing your browser settings, but this may affect how the Website(s) functions.
10.3.Analytics, Customisation and Advertising Cookies: Rocketlane sets Google Analytics cookies to help it improve its Website(s) by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone. Rocketlane also sets cookies to collect information that is used either in aggregate form to help Rocketlane understand how our Website(s) are being used or how effective their marketing campaigns are, to help customise the Website(s) for you or to make advertising messages more relevant to you. Rocketlane uses the following analytics, customisation and advertising cookies:10.1.Cookies are text files that are placed on your computer to collect standard internet log information and visitor behaviour information by Rocketlane. When you visit the Website(s), Rocketlane may collect Personal Data automatically from you through cookies or similar technology.
For further information, you can visit www.allaboutcookies.org
Cookie set by
Bing search and microsoft clarity for website analytics
Google Analytics, Doubleclick, Google
Website analytics and retargeting from google
Website visitor analytics and targeting
Crazy egg, Clicky
Analytics for website usage, heatmaps for improving website
Hubspot (set by cloudflare)
CRM, form, web analytics
Linkedin analytics, attribution
New feature announcements
Engagement analytics and identification
For further information, you can visit www.allaboutcookies.org
11.1.Rocketlane’s Service(s) are intended for use by enterprises. Where the Service(s) are made available to you through a Subscriber, that enterprise is the Controller of your Personal Data. your data privacy questions and request should be submitted to the Rocketlane Subscriber in its capacity as your Controller. If you are an individual who interacts with a Subscriber using our Services, then you will be directed to contact our Subscriber for assistance with any requests or questions relating to your personal information. Rocketlane is not responsible for Subscribers’ privacy or security practices which may be different from this Policy. Subscribers to our Services are solely responsible for establishing policies for and ensuring compliance with all applicable laws and regulations, as well as all privacy policies, agreements or other obligations, relating to the collection of personal information in connection with the use of our Services by End Users. We collect information under the direction of our Subscribers and have no direct relationship with individuals whose personal information we process in connection with our Subscriber’s use of our Service(s)
11.2.With the exception of Personal Data collected when you register for an account to access or utilize Rocketlane’s Service(s) and other information we collect in connection with your registration or authentication into our Service(s), this Policy does not apply in connection with access and use of Rocketlane’s Service(s).
12.1.Rocketlane keeps this Policy under regular review and may update this webpage at any time. This Policy may be amended at any time and you shall be notified only if there are material changes to this Policy.
12.2.If you have any questions about this Policy please do not hesitate to contact Rocketlane at email@example.com