We wrote a short fiction set in the world of customer onboarding. Check it out→
Pain Points
Results
Before Rocketlane, Trovata was using excel sheets and Salesforce to manage their onboarding projects. It was difficult for the team to determine which projects were delayed or ahead of schedule, and what needed their attention the most.
Trovata didn’t have a system in place to get client feedback, understand how they could be serving them better, or monitor the health of their client onboarding projects.
Gathering information from their clients, managing and accessing it was challenging with their old workflow.
Trovata found it hard to figure out how many projects an individual specialist can handle at any given time, how many more specialists they needed to hire as a result, and how they should go about scaling the organization.
With Rocketlane, everyone on Trovata’s team can now see the status of all ongoing projects in one quick glance. Tracking the progress of projects visually on a dashboard enabled them to drill down and figure out where the roadblocks/delays were.
Having comprehensive visibility into the project status helped reduce the number of meetings with their CSR representatives. Trovata’s leadership team is able to skim through the entire project portfolio and step in only when needed.
With Rocketlane’s Salesforce integration, every time a new deal is closed a project is created automatically. This helps Trovata save countless hours in setting up new projects.
