How nCloud Integrators saves 2,000+ hours in repetitive tasks while managing 400+ projects
Industry
IT services
Use case
Project Management, Client experience, Reporting
Before
- Managing multiple customer engagements and communication required extensive manual effort.
- Limited visibility into project status and timelines caused inefficiencies in onboarding and delivery.
- Reporting was time-consuming and lacked real-time insights, making it hard to measure and optimize project performance.
After
- 400+ projects managed seamlessly with streamlined workflows and automated processes.
- Customers have real-time access to project updates, documentation, and timelines for improved engagement.
- Over 2,000 hours saved in consulting and management time through automation and visibility improvements.
nCloud Integrators, a leading software implementation and data integration consulting firm, is a preferred implementation partner of Rocketlane.
Founded in 2018 by Chris Darius and Brian Hodges, who previously built and led a $100M+ professional services business, nCloud Integrators has already partnered with more than 600 companies on 800 projects.
The company’s proven Accelerate Methodologies helps its customers achieve faster, more effective launches of professional services, project management, onboarding, and customer success platforms—including Rocketlane.
Challenges before Rocketlane
Before adopting Rocketlane, nCloud Integrators faced several challenges in managing their projects efficiently.
- Many processes, such as status updates and reporting, were manual, taking up valuable time and effort.
- Without a centralized platform, client communication was scattered, making it harder for teams to track progress, access historical data, and ensure seamless collaboration.
- Onboarding new customers also took longer due to the lack of standardized project templates.
- Limited reporting capabilities made it difficult to gain clear insights into project performance.
Life with Rocketlane
With Rocketlane, the company was able to improve client engagement, streamline internal processes and enhance reporting capabilities.
“Rocketlane provides outstanding project management capabilities and facilitates a process that brings partners, customers, and vendors together in an orchestrated way. This allows for a more collaborative and efficient project with the ability to automate many tasks that would have otherwise been manual”
Rocketlane’s project capabilities then tie back seamlessly into the reporting details the company needs to build and grow its consulting business.
“To date, we’ve used Rocketlane for the management of more than 400 projects”
In addition, customers can quickly view project updates and status reports, access key documentation, understand detailed timelines and easily recognize tasks to complete.
“Since all customer communications are sent through Rocketlane, our entire team can see what is being accomplished with each customer and reference historical information as needed”
The Outcome
Cloud Integrators estimates that since implementing Rocketlane two and a half years ago, the company has saved over 2,000 hours in consulting and management time, because all of its project management, status updates and project reporting is streamlined and easily accessible by all parties. In addition, standard project templates allow the company to set up new customers quickly based on each customer’s implementation services needs.
"It’s incredibly rewarding to see our strategic guidance and recommendations drive meaningful results—not just for our clients, but also within our own team as we leverage Rocketlane to optimize our operations."
