Propel 26
Propel 26
Why Your Best Clients Are Still Keeping Secrets From You
Your weekly status report isn't building trust — it's building a narrative. One PS leader explains why radical transparency changes.
Propel 26
Why Authority Is the Real Differentiator in PS Delivery
Most PS teams have technically sharp ICs who go silent on customer calls. Here's how Actabl fixed it — and cut implementation from 450 days
Propel 26
Expansion Is Decided Before Go-Live: Graphite Connect's Approach to Implementation-Led Growth
Kasey Smith of Graphite on why expansion is decided before go-live—and how deep implementation expertise turns clients into advocates
Propel 26
From Feature Factory to Solving Business Outcomes
Ali of Glossa on why every bad project starts with a broken handoff—and the three-step outcomes framework PS teams can use right now.
Propel 26
Same Team, 3x Projects: How SaasGenie Built a Delivery System That Scales
SaasGenie increased on-time delivery from 60% to 90% with the same 35-person team. Here is the 12-week Rocketlane + AI system that works!
Propel 26
How AI Is Fixing Professional Services' Oldest Problem: Bad Scoping
PS scoping has been broken for 20 years. Joey Poarch of PS Quote shows how AI fixes it—with faster quotes & tighter margins.
Propel 26
The PS Outcome Alignment Audit: A Framework for the AI Era
Mariah Bayne's 5-question alignment audit helps PS leaders connect daily work to outcomes before AI acceleration widens the gaps.
Propel 26
Why Customer Outcomes Get Lost Between Departments—and How to Fix It
Sales closes. Services hits go-live. CS manages renewal. But who owns the outcome? The Group shares a framework for customer outcome.
Propel 26
How to Automate Project Hygiene — Replacing Gut Feel with Real-Time Risk Scoring
150 projects. 27 PMs. No shared definition of healthy. How OSV replaced gut-feel escalation with automated project hygiene scoring.
Propel 26
How to Drive Organizational Change in a Professional Services Team
Real-world PS change management: cross-functional committees, curiosity-first problem solving, and why accountability is the linchpin.
Propel 26
Why Clients Are Asking for Outcome-Based Pricing — and What They're Actually Afraid Of
Clients aren't asking for outcome-based pricing because they're cheap. They're afraid. Fe Digital's Sarah Hurd explains what to do about it.
Propel 26
Make Good Delivery Outcomes the Default, Not the Exception
40 hours to 20 minutes. 72% less staff effort. Hannah Kinder on designing delivery systems where the right outcome becomes the default.
Propel 26
From MCP to Multi-Agent: The AI Concepts Every PS Leader Needs Right Now
Sri Ganesan's Propel 26 closing session unpacked 10 AI concepts every PS leader should understand—from MCP to multi-agent orchestration.
Propel 26
What Postman's Co-Founder Learned About Building for the AI-First Era
Product-led growth got Postman into 98% of the Fortune 500. Here's what Ankit Sobti learned when enterprise AI demanded something more.
Propel 26
Why AI Implementations Plateau — and How to Break It
Most AI implementations plateau within 90 days. Here's the maturity model Ada used to sustain adoption and drive 30% higher NDR.
Propel 26
Design Before You Automate Your PS Implementation
Zappi cut time to first value by 50%—not by automating first, but by redesigning implementation before scaling it with AI.
Propel 26
What Aviation Teaches PS Leaders About AI Readiness
Your consultants have AI tools. Do they know when not to trust them? Brian Hodges shows why human judgment still outranks autopilot.
Propel 26
The FDE Hiring Decision: When You Need One and When You Don't
FDE means consultant, PM, and engineer at once. Kevin, who built FDE at Palantir and Rippling, explains when the model works.
Propel 26
Three Decisions Every PS Leader Needs to Make Before 2027
45% of execs report meaningful AI ROI. Only 27% of managers agree. Three PS leaders share what's working—and what to fix before 2027.
Propel 26
How CFOs Are Rethinking AI Budgets — and What PS Teams Need to Know
Only 1 in 8 CFOs have a clear AI ROI formula. Three finance leaders explain how they evaluate AI spend, outcomes, and PS investments.
Propel 26
Forward Deployed Engineering: Finding the Model That Fits
No two forward-deployed engineering teams look alike. Four leaders share what works—and what every services team can learn from it.
Propel 26
How to Treat Implementation as a Product — Not a Service
Most implementation teams optimize for go-live. Unit 21's Emily Garza explains why that's the wrong goal—and what to measure instead.
Propel 26
Partner Delivery at Scale: Why Trust Alone Isn't Enough
Adding partners doesn't automatically create scale. Here's what Workiva, Gainsight, and Growth Molecules learned about doing it right.
Propel 26
How to Scale Professional Services Without Restructuring: The Visibility-First Model
Growth exposes every hidden delivery gap. OSV shares why scaling PS teams starts with shared visibility—not org restructuring.
Propel 26
How to Set Customer Goals During Onboarding (And Why Waiting Until CSM Handoff Hurts Retention)
Most onboarding teams focus on project milestones. The best teams align onboarding to business outcomes from day one.
Propel 26
Practical Ways to Turn AI into Your Implementation Copilot
AI doesn't need to replace implementation teams to create value. Here's how Topology uses AI as a practical copilot across delivery.
Propel 26
Why Net Revenue Retention (NRR) Is the Most Important Metric in Implementation
Time-to-value matters. So do margins. But the implementation metric with the biggest impact on SaaS growth might be NRR.
Propel 26![]()
How to Prove AI ROI in Professional Services (When Productivity Gains Aren't Enough)
AI can save hours. But can it improve customer outcomes? Leaders from Verint, Proofpoint, and Glean explain what real AI ROI looks like.
Propel 26
Beyond the Bucket: How DBT Labs Shifted from Hours to Value
DBT Labs stopped selling hours and started selling expertise. Here's how a simpler services model improved customer outcomes.
Propel 26
The Delivery-to-Transformation Shift: Can Your Implementation Team Prove It Matters?
Project completion doesn't prove value. Learn why implementation teams need to measure transformation, adoption, and outcomes.
Propel 26
Proactive Professional Services: Why the Best Teams Have Stopped Taking Orders
As AI automates execution, the most valuable PS teams are becoming consultants, advisors, and outcome owners—not order takers.
Propel 26
The Outcome Era: How Professional Services Teams in AI Are Shifting from Delivery to Growth
AI is changing software delivery, but the biggest shift is happening in professional services. Here's why outcomes now matter in 2026.
7
MIN READ
Why Your Best Clients Are Still Keeping Secrets From You
Your weekly status report isn't building trust — it's building a narrative. One PS leader explains why radical transparency changes.
Your weekly status report isn't building trust — it's building a narrative. One PS leader explains why radical transparency changes.
7
MIN READ
Why Authority Is the Real Differentiator in PS Delivery
Most PS teams have technically sharp ICs who go silent on customer calls. Here's how Actabl fixed it — and cut implementation from 450 days
Most PS teams have technically sharp ICs who go silent on customer calls. Here's how Actabl fixed it — and cut implementation from 450 days
7
MIN READ
Expansion Is Decided Before Go-Live: Graphite Connect's Approach to Implementation-Led Growth
Kasey Smith of Graphite on why expansion is decided before go-live—and how deep implementation expertise turns clients into advocates
Kasey Smith of Graphite on why expansion is decided before go-live—and how deep implementation expertise turns clients into advocates
7
MIN READ
From Feature Factory to Solving Business Outcomes
Ali of Glossa on why every bad project starts with a broken handoff—and the three-step outcomes framework PS teams can use right now.
Ali of Glossa on why every bad project starts with a broken handoff—and the three-step outcomes framework PS teams can use right now.
7
MIN READ
Same Team, 3x Projects: How SaasGenie Built a Delivery System That Scales
SaasGenie increased on-time delivery from 60% to 90% with the same 35-person team. Here is the 12-week Rocketlane + AI system that works!
SaasGenie increased on-time delivery from 60% to 90% with the same 35-person team. Here is the 12-week Rocketlane + AI system that works!
7
MIN READ
How AI Is Fixing Professional Services' Oldest Problem: Bad Scoping
PS scoping has been broken for 20 years. Joey Poarch of PS Quote shows how AI fixes it—with faster quotes & tighter margins.
PS scoping has been broken for 20 years. Joey Poarch of PS Quote shows how AI fixes it—with faster quotes & tighter margins.
10
MIN READ
The PS Outcome Alignment Audit: A Framework for the AI Era
Mariah Bayne's 5-question alignment audit helps PS leaders connect daily work to outcomes before AI acceleration widens the gaps.
Mariah Bayne's 5-question alignment audit helps PS leaders connect daily work to outcomes before AI acceleration widens the gaps.
10
MIN READ
Why Customer Outcomes Get Lost Between Departments—and How to Fix It
Sales closes. Services hits go-live. CS manages renewal. But who owns the outcome? The Group shares a framework for customer outcome.
Sales closes. Services hits go-live. CS manages renewal. But who owns the outcome? The Group shares a framework for customer outcome.
10
MIN READ
How to Automate Project Hygiene — Replacing Gut Feel with Real-Time Risk Scoring
150 projects. 27 PMs. No shared definition of healthy. How OSV replaced gut-feel escalation with automated project hygiene scoring.
150 projects. 27 PMs. No shared definition of healthy. How OSV replaced gut-feel escalation with automated project hygiene scoring.
10
MIN READ
How to Drive Organizational Change in a Professional Services Team
Real-world PS change management: cross-functional committees, curiosity-first problem solving, and why accountability is the linchpin.
Real-world PS change management: cross-functional committees, curiosity-first problem solving, and why accountability is the linchpin.
10
MIN READ
Why Clients Are Asking for Outcome-Based Pricing — and What They're Actually Afraid Of
Clients aren't asking for outcome-based pricing because they're cheap. They're afraid. Fe Digital's Sarah Hurd explains what to do about it.
Clients aren't asking for outcome-based pricing because they're cheap. They're afraid. Fe Digital's Sarah Hurd explains what to do about it.
10
MIN READ
Make Good Delivery Outcomes the Default, Not the Exception
40 hours to 20 minutes. 72% less staff effort. Hannah Kinder on designing delivery systems where the right outcome becomes the default.
40 hours to 20 minutes. 72% less staff effort. Hannah Kinder on designing delivery systems where the right outcome becomes the default.
10
MIN READ
From MCP to Multi-Agent: The AI Concepts Every PS Leader Needs Right Now
Sri Ganesan's Propel 26 closing session unpacked 10 AI concepts every PS leader should understand—from MCP to multi-agent orchestration.
Sri Ganesan's Propel 26 closing session unpacked 10 AI concepts every PS leader should understand—from MCP to multi-agent orchestration.
10
MIN READ
What Postman's Co-Founder Learned About Building for the AI-First Era
Product-led growth got Postman into 98% of the Fortune 500. Here's what Ankit Sobti learned when enterprise AI demanded something more.
Product-led growth got Postman into 98% of the Fortune 500. Here's what Ankit Sobti learned when enterprise AI demanded something more.
10
MIN READ
Why AI Implementations Plateau — and How to Break It
Most AI implementations plateau within 90 days. Here's the maturity model Ada used to sustain adoption and drive 30% higher NDR.
Most AI implementations plateau within 90 days. Here's the maturity model Ada used to sustain adoption and drive 30% higher NDR.
10
MIN READ
Design Before You Automate Your PS Implementation
Zappi cut time to first value by 50%—not by automating first, but by redesigning implementation before scaling it with AI.
Zappi cut time to first value by 50%—not by automating first, but by redesigning implementation before scaling it with AI.
10
MIN READ
What Aviation Teaches PS Leaders About AI Readiness
Your consultants have AI tools. Do they know when not to trust them? Brian Hodges shows why human judgment still outranks autopilot.
Your consultants have AI tools. Do they know when not to trust them? Brian Hodges shows why human judgment still outranks autopilot.
10
MIN READ
The FDE Hiring Decision: When You Need One and When You Don't
FDE means consultant, PM, and engineer at once. Kevin, who built FDE at Palantir and Rippling, explains when the model works.
FDE means consultant, PM, and engineer at once. Kevin, who built FDE at Palantir and Rippling, explains when the model works.
10
MIN READ
Three Decisions Every PS Leader Needs to Make Before 2027
45% of execs report meaningful AI ROI. Only 27% of managers agree. Three PS leaders share what's working—and what to fix before 2027.
45% of execs report meaningful AI ROI. Only 27% of managers agree. Three PS leaders share what's working—and what to fix before 2027.
10
MIN READ
How CFOs Are Rethinking AI Budgets — and What PS Teams Need to Know
Only 1 in 8 CFOs have a clear AI ROI formula. Three finance leaders explain how they evaluate AI spend, outcomes, and PS investments.
Only 1 in 8 CFOs have a clear AI ROI formula. Three finance leaders explain how they evaluate AI spend, outcomes, and PS investments.
10
MIN READ
Forward Deployed Engineering: Finding the Model That Fits
No two forward-deployed engineering teams look alike. Four leaders share what works—and what every services team can learn from it.
No two forward-deployed engineering teams look alike. Four leaders share what works—and what every services team can learn from it.
10
MIN READ
How to Treat Implementation as a Product — Not a Service
Most implementation teams optimize for go-live. Unit 21's Emily Garza explains why that's the wrong goal—and what to measure instead.
Most implementation teams optimize for go-live. Unit 21's Emily Garza explains why that's the wrong goal—and what to measure instead.
10
MIN READ
Partner Delivery at Scale: Why Trust Alone Isn't Enough
Adding partners doesn't automatically create scale. Here's what Workiva, Gainsight, and Growth Molecules learned about doing it right.
Adding partners doesn't automatically create scale. Here's what Workiva, Gainsight, and Growth Molecules learned about doing it right.
10
MIN READ
How to Scale Professional Services Without Restructuring: The Visibility-First Model
Growth exposes every hidden delivery gap. OSV shares why scaling PS teams starts with shared visibility—not org restructuring.
Growth exposes every hidden delivery gap. OSV shares why scaling PS teams starts with shared visibility—not org restructuring.
10
MIN READ
How to Set Customer Goals During Onboarding (And Why Waiting Until CSM Handoff Hurts Retention)
Most onboarding teams focus on project milestones. The best teams align onboarding to business outcomes from day one.
Most onboarding teams focus on project milestones. The best teams align onboarding to business outcomes from day one.
10
MIN READ
Practical Ways to Turn AI into Your Implementation Copilot
AI doesn't need to replace implementation teams to create value. Here's how Topology uses AI as a practical copilot across delivery.
AI doesn't need to replace implementation teams to create value. Here's how Topology uses AI as a practical copilot across delivery.
10
MIN READ
Why Net Revenue Retention (NRR) Is the Most Important Metric in Implementation
Time-to-value matters. So do margins. But the implementation metric with the biggest impact on SaaS growth might be NRR.
Time-to-value matters. So do margins. But the implementation metric with the biggest impact on SaaS growth might be NRR.
10
MIN READ
How to Prove AI ROI in Professional Services (When Productivity Gains Aren't Enough)
AI can save hours. But can it improve customer outcomes? Leaders from Verint, Proofpoint, and Glean explain what real AI ROI looks like.
AI can save hours. But can it improve customer outcomes? Leaders from Verint, Proofpoint, and Glean explain what real AI ROI looks like.
10
MIN READ
Beyond the Bucket: How DBT Labs Shifted from Hours to Value
DBT Labs stopped selling hours and started selling expertise. Here's how a simpler services model improved customer outcomes.
DBT Labs stopped selling hours and started selling expertise. Here's how a simpler services model improved customer outcomes.
10
MIN READ
The Delivery-to-Transformation Shift: Can Your Implementation Team Prove It Matters?
Project completion doesn't prove value. Learn why implementation teams need to measure transformation, adoption, and outcomes.
Project completion doesn't prove value. Learn why implementation teams need to measure transformation, adoption, and outcomes.
10
MIN READ
Proactive Professional Services: Why the Best Teams Have Stopped Taking Orders
As AI automates execution, the most valuable PS teams are becoming consultants, advisors, and outcome owners—not order takers.
As AI automates execution, the most valuable PS teams are becoming consultants, advisors, and outcome owners—not order takers.
10
MIN READ
The Outcome Era: How Professional Services Teams in AI Are Shifting from Delivery to Growth
AI is changing software delivery, but the biggest shift is happening in professional services. Here's why outcomes now matter in 2026.
AI is changing software delivery, but the biggest shift is happening in professional services. Here's why outcomes now matter in 2026.
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