Professional Services is entering a defining decade, and navigating that change requires both a deep understanding of market forces and a front-row view into how teams are actually evolving on the ground. 

In this session, we bring together Dave Hofferberth, founder of Service Performance Insight (SPI) and one of the industry's most respected analysts, and Srikrishnan Ganesan, CEO of Rocketlane and a leading voice on modern delivery operations.

Dave will share research-backed market trends and performance insights gathered across hundreds of global services organizations. Sri will bring a product visionary’s perspective on how AI, automation, and evolving customer expectations are influencing the next generation of professional services tools and delivery models. Together, they will unpack the key predictions and trends that will shape PSA and the broader services landscape in 2026 and beyond.

Whether you're a PS manager or a senior leader guiding strategy for a global services organization, this session will equip you with the frameworks, metrics, and signals to stay ahead of change and build a future-ready delivery engine.

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