This webinar is perfect for:

1. Implementation and onboarding professionals
2. Customer Success leaders
3. CSMs, Implementation Managers, and Services teams
4. Anyone looking to elevate their customer onboarding strategy in 2025

The landscape of customer onboarding is shifting faster than ever. 

In 2025, onboarding is maturing into a strategic, revenue-driving function that not only delights customers but also sets the foundation for long-term growth.

In this webinar, Srikrishnan Ganesan, Mark Sloan, and PJ Deadman unpacked key findings from the State of Customer Onboarding Report 2025 and discussed the trends industry leaders are forecasting for the year ahead.

Here’s all that was covered:

  1. Emerging trends in customer onboarding: How onboarding is evolving into a revenue-driving, strategic function.
  2. AI and Automation in action: How leading companies are leveraging AI to streamline onboarding and reduce time-to-value.
  3. Personalization at scale: Why balancing tailored experiences with efficient processes can delight customers and grow your business.
  4. Re-onboarding and continuous education: How onboarding doesn’t stop after implementation and how re-onboarding and continuous customer education can create long-term value.
  5. Real-world success stories: How top organizations and industry experts are overcoming onboarding challenges and achieving customer success in the era of AI and automation.

Customer onboarding is now the cornerstone of customer success and retention. Don’t get left behind. 

Watch the webinar recording now and stay ahead of the curve in redefining onboarding success in 2025!

Featuring

Srikrishnan Ganesan

Co-founder, Rocketlane

Mark Sloan

Managing Director, Asaph Advisors

PJ Deadman

Director, Delivery Strategy Lead @ Moody's

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Events

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Webinar

What lies ahead for customer onboarding in 2025?

February 13, 2025

09:30 AM (PT)

This webinar is perfect for:

1. Implementation and onboarding professionals
2. Customer Success leaders
3. CSMs, Implementation Managers, and Services teams
4. Anyone looking to elevate their customer onboarding strategy in 2025

The landscape of customer onboarding is shifting faster than ever. 

In 2025, onboarding is maturing into a strategic, revenue-driving function that not only delights customers but also sets the foundation for long-term growth.

In this webinar, Srikrishnan Ganesan, Mark Sloan, and PJ Deadman unpacked key findings from the State of Customer Onboarding Report 2025 and discussed the trends industry leaders are forecasting for the year ahead.

Here’s all that was covered:

  1. Emerging trends in customer onboarding: How onboarding is evolving into a revenue-driving, strategic function.
  2. AI and Automation in action: How leading companies are leveraging AI to streamline onboarding and reduce time-to-value.
  3. Personalization at scale: Why balancing tailored experiences with efficient processes can delight customers and grow your business.
  4. Re-onboarding and continuous education: How onboarding doesn’t stop after implementation and how re-onboarding and continuous customer education can create long-term value.
  5. Real-world success stories: How top organizations and industry experts are overcoming onboarding challenges and achieving customer success in the era of AI and automation.

Customer onboarding is now the cornerstone of customer success and retention. Don’t get left behind. 

Watch the webinar recording now and stay ahead of the curve in redefining onboarding success in 2025!

Featuring

Srikrishnan Ganesan

Co-founder, Rocketlane

Mark Sloan

Managing Director, Asaph Advisors

PJ Deadman

Director, Delivery Strategy Lead @ Moody's

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