This webinar is best for:
Everyone

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In the third installment of the CS Ops Deep Dive series, Kendra McClanahan, Director of CS Ops at Gainsight, explores the pivotal role of Customer Success Operations in bridging strategic goals with measurable KPIs. This session is a masterclass in crafting meaningful KPIs that not only reflect business objectives but also align with the customer journey and enable continuous improvement.

Kendra shares her expertise on building successful Ops programs, selecting the right tools for data collection and analysis, and ensuring your initiatives deliver maximum impact.

Key takeaways:

• Building successful Ops programs: Learn how to design and execute programs that align with strategic goals and drive measurable success.
• Continuous improvement: Discover strategies to foster a culture of ongoing enhancement in your Ops processes.
• Prioritizing impact: Understand how to identify and focus on Ops programs that deliver the highest value for your organization.
• Selecting the right tools: Gain insights into choosing the best systems for data collection, analysis, and reporting to inform decision-making.

Why watch?

If you’re a CS Ops professional, customer success leader, or anyone involved in operational strategy, this webinar offers actionable insights to optimize your programs and drive measurable success. Learn how to translate strategy into meaningful KPIs that improve both customer outcomes and business performance.