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World’s first customer onboarding conference
March 15-16, 2022
Virtual

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We just concluded Propel22, our two-day mega spectacle that caught the attention of over 3000 customer onboarding and implementation professionals.

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Watch the recordings
Stay tuned for agenda and more!
2 Days
25+ Industry Experts
30+ Sessions
Tuesday, March 15th
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Tuesday, March 15th
09:00 am PST
Srikrishnan Ganesan
CEO and Co-founder of Rocketlane
Conference Kickoff
Welcome Note
Mar 15, 9:00–09:15 am PST
09:15 am PST
Lincoln Murphy
CS Growth Expert, Consultant, and Thought Leader
Customer Onboarding: AHA! or WTF?
Opening Keynote
Mar 15, 9:15–10:00 am PST
10:00 am PST
Star Hofer
Vice President of Customer Success at PartnerStack
Are you delaying your customer’s success?
Session
Mar 15, 10:00–10:30 am PST
10:30 am PST
Ed Powers
Principal Consultant at Service Excellence Partners
Handling the most critical moments in the customer journey
Session
Mar 15, 10:30–11:00 am PST
11:05 am PST
Irit Eizips
Chief Customer Officer and CEO at CSM Practice
Creating early wins with the first value delivery framework
Session
Mar 15, 11:05–11:35 am PST
11:35 am PST
Bill Cushard
GM Partner Success at Dragonboat
No more feeling stuck. Let's kick-off creating your first 15 training videos.
Workshop
Mar 15, 11:35–12:15 pm PST
12:15 pm PST
Emilia D'Anzica
Founder at Growth Molecules
Starting the renewal at Hello
Session
Mar 15, 12:15–12:45 pm PST
12:45 pm PST
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Lunch & Networking
Mar 15, 12:45–1:00 pm PST
01:00 pm PST
Jeff Kushmerek
CEO and Founder at Infinite Renewals
Why onboarding is tough - war room stories
Session
Mar 15, 01:00–01:30 pm PST
01:30 pm PST
Jerry Henry
Director of Professional Services and Onboarding at Sendoso
What no one told you about scaling your onboarding team
Session
Mar 15, 01:30–01:50 pm PST
01:50 pm PST
Aaron Jones
VP Services at Hubspot
Scaling onboarding at HubSpot
Session
Mar 15, 01:50–02:10 pm PST
02:10 pm PST
Deepak Kumar
Chief Customer Officer at ContractPodAI
How to use onboarding to accelerate expansion and increase NRR
Session
Mar 15, 02:10–02:30 pm PST
02:30 pm PST
Meg Lovell
Sr. Director, Business Transformation at Everbridge
What every implementation should measure: establishing successful KPIs
Session
Mar 15, 02:30–03:00 pm PST
03:00 pm PST
Mikael Blaisdell
Executive Director, The Customer Success Association
Kristen Hayer
Founder at The Success League
Onboarding and the company organizational chart
Fireside Chat
Mar 15, 03:00–03:30 pm PST
03:30 pm PST
Maranda Dziekonski
Chief Customer Officer at Swiftly
Kristi Faltorusso
VP of Customer Success at ClientSuccess
Setting up an onboarding motion that'll scale with you
Fireside Chat
Mar 15, 03:30–04:00 pm PST
04:00 pm PST
Srikrishnan Ganesan
CEO and Co-founder of Rocketlane
Prelude for Day 2
Session
Mar 15, 04:00–04:15 pm PST
Wednesday, March 16th
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Wednesday, March 16th
09:00 am PST
Donna Weber
Author, Keynote Speaker & The Customer Onboarding Expert, Springboard Solutions
Who thinks you're customer centric? You? Or your customers?
Opening Keynote
Mar 16, 9:00–09:45 am PST
09:45 am PST
Srikrishnan Ganesan
CEO and Co-founder of Rocketlane
Scoring your onboarding on the Maturity Model
Session
Mar 16, 09:45–10:15 am PST
10:15 am PST
Alex Farmer
Founder and CEO of Customer Success Excellence
A frictionless customer journey: how CS Ops helps drive smooth onboarding and beyond
Session
Mar 16, 10:15–10:45 am PST
10:45 am PST
Matthew May
GTM Strategy Advisor at Insight Partners
Accelerating outcomes with Value Gap Mapping
Workshop
Mar 16, 10:45–11:30 am PST
11:30 am PST
Rod Cherkas
CEO at HelloCCO
The post-sale SCALING™ Framework: packaging your services offerings to support fast growth
Session
Mar 16, 11:30–12:00 pm PST
12:00 pm PST
Mary Poppen
Chief Strategy and Customer Officer at Involve.ai
Leveraging customer intelligence for customer onboarding success
Session
Mar 16, 12:00–12:30 pm PST
12:45 pm PST
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Lunch & Networking
Mar 15, 12:45–1:00 pm PST
01:00 pm PST
Lincoln Murphy
CS Growth Expert, Consultant, and Thought Leader
How to design and implement an effective onboarding process
Workshop
Mar 16, 01:00–01:45 pm PST
01:45 pm PST
Peter Armaly
VP of Customer Success at ESG
Building a better strategy for effective go-lives that can lead to greater solution adoption
Session
Mar 16, 01:45–02:15 pm PST
02:15 pm PST
Rahul Sridhar
Connect!
Let's play a game
Mar 16, 02:15–02:30 pm PST
02:30 pm PST
Gemma Cipriani-Espineira
Chief Customer Officer at Chili Piper
Gaines Murfee
Manager of Customer Implementation at Chili Piper
Overcoming onboarding challenges from Seed to Series B
Fireside Chat
Mar 16, 02:30–03:00 pm PST
03:00 pm PST
Aaron Thompson
Chief Revenue Officer at SuccessCOACHING
QBRs are stupid. OBRs are smart.
Session
Mar 16, 03:00–03:30 pm PST
03:30 pm PST
Srikrishnan Ganesan
CEO and Co-founder of Rocketlane
Valedictory
Session
Mar 16, 03:30–03:45 pm PST

Speakers

We’re excited to bring over 25+ speakers from across the world together for Propel22. Meet this year’s Propel22 lineup.
Aaron Jones
VP Services at Hubspot
Aaron Thompson
Chief Revenue Officer at SuccessCOACHING
Alex Farmer
Founder and CEO of Customer Success Excellence
Bill Cushard
GM Partner Success at Dragonboat
Deepak Kumar
Chief Customer Officer at ContractPodAI
Donna Weber
Author, Keynote Speaker & The Customer Onboarding Expert, Springboard Solutions
Ed Powers
Principal Consultant at Service Excellence Partners
Emilia D'Anzica
Founder at Growth Molecules
Gaines Murfee
Manager of Customer Implementation at Chili Piper
Gemma Cipriani-Espineira
Chief Customer Officer at Chili Piper
Irit Eizips
Chief Customer Officer and CEO at CSM Practice
Jeff Kushmerek
CEO and Founder at Infinite Renewals
Jerry Henry
Director of Professional Services and Onboarding at Sendoso
Kristen Hayer
Founder at The Success League
Kristi Faltorusso
VP of Customer Success at ClientSuccess
Lincoln Murphy
CS Growth Expert, Consultant, and Thought Leader
Maranda Dziekonski
Chief Customer Officer at Swiftly
Mary Poppen
Chief Strategy and Customer Officer at Involve.ai
Matthew May
GTM Strategy Advisor at Insight Partners
Meg Lovell
Sr. Director, Business Transformation at Everbridge
Mikael Blaisdell
Executive Director, The Customer Success Association
Peter Armaly
VP of Customer Success at ESG
Rahul Sridhar
Rod Cherkas
CEO at HelloCCO
Srikrishnan Ganesan
CEO and Co-founder of Rocketlane
Star Hofer
Vice President of Customer Success at PartnerStack
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