Peter is a seasoned Sales, Marketing, Support, and Customer Success executive with a proven track record of helping organizations implement both SaaS and on-premise customer engagement models. In his current role as Vice President of Customer Success for ESG, he advises Customer Success executives and their organizations on best practices for customer engagement and on the development of programs to help customers achieve their desired outcomes. Based in Toronto, Peter has deep experience advising customer success leaders across industries on what it takes to transform their practices and to improve customer relationships. He also serves as an Advisory Board member for CSM Practice, a Customer Success consulting firm and as a Customer Success Advisor for Proof Analytics. A thought leader in the space, Peter is a regular speaker at industry events and webinars that focus on Customer Success, Customer Experience, and Sales Enablement.