Don’t miss the flagship event for delivery leaders

Watch Rocketlane CEO Sri Ganesan explain why delivery teams are entering the Outcome Era — and why leaders are gathering at Propel26.

Agenda

Sessions

DAY 1
DAY 2
Time (PST)
Topic
Speakers
07:30 onwards

Registration Desk

Main Ballroom

07:30

Breakfast

90 mins

Foyer

09:00

General Session

Welcome Note

15 min

Main Ballroom

Srikrishnan 
Ganesan

CEO & Founder, Rocketlane

09:15

Keynote

Keynote

60 mins

Main Ballroom

Srikrishnan 
Ganesan

CEO & Founder, Rocketlane

10:15

Fireside Chat

Delivery Model Innovation:
Ongoing Services, Success Measures, and the Holistic Post-Sales Motion, 
By Brett Jarvis

30 mins

Main Ballroom

Gwen Thorn

Vice President of Customer Success,
Moveworks

Kristen Rosenberry

Sr. Professional Service Strategy & Ops Program Manager, Moveworks

Brett Jarvis

VP of Customer Success & Experience,
Rocketlane

10:45

Break

15 mins

Main Ballroom

11:00

General Session

Implementation Leadership & Scaling at MaintainX

30 mins

Main Ballroom

Kevin Stanley

Director of Implementation, MaintainX

11:00

Track B

Delivery Model Innovation for the Agentic Era

30 min

Main Ballroom B

Vandana

Chief Delivery Officer,
Forsys

11:30

General Session

Beyond the Bucket: Transitioning from Hours to Resident Architect Access SKU

30 min

Main Ballroom

Erin Vaughan

VP of Customer Services,
dbt Labs

Jess Williams

Director of Professional Services, dbt Labs

11:30

Track B

From Quote to Outcome: Reinventing Professional Services Scoping with AI

30 min

Main Ballroom B

Joey Poarch

CEO, PSQuote

12:00

Lunch

60 mins

Foyer

13:00

Track A

Panel Discussion:
AI for PS: Baby steps or Giant leaps?

30 min

Main Ballroom A

Ana Gole

VP Global Professional Services & Operations,
Calabrio/Verint

Justin Collins

VP Professional Services, Proofpoint

Josh Rutberg

VP Customer Outcomes,
Glean

Randeep Jaidka

VP, Professional Services,
Rocketlane

13:00

Track B

How SaasGenie Used Rocketlane + AI Tools to Transform Delivery

30 min

Main Ballroom B

Raj Rajasekar

CEO,
Saasgenie

Rashmi Kiran

Co-Founder, Saasgenie

13:30

Track A

The Most Important Metric in Implementation: NRR

30 min

Main Ballroom A

Daniel Levine

Director of Implementation & Professional Services,
Clutch (CUSO)

13:30

Track B

From Feature Factory to Solving Business Outcomes

30 min

Main Ballroom B

Ali Meyer

Founder,
GlossaPro.ai

14:00

Track A

Practical Ways to Turn AI into Your Implementation Copilot

30 min

Main Ballroom A

Shehryar Malik

VP Implementations & Customer Onboarding,
Tipalti

14:00

Track B

Land with Services, Expand with Services: How Graphite Uses Implementation as the Wedge Then Expands into Other Modules

30 min

Main Ballroom B

Kasey Smith

Chief Operating Officer,
Graphite Connect

14:00

All Attendees

Rocketlane Detailed Product Roadmap

60 min

San Ramon

Arushi Ladha

Director of Product,
Rocketlane

14:30

Track A

The Power of the Invisible Hand: Designing Partner Engagement for Predictable Outcomes

15 min

Main Ballroom A

Preethie Vimalan

Senior Manager,
Professional Services,
Freshworks

14:30

Track B

Elevating Customer Excellence: Infusing AI into the Human Connection

15 min

Main Ballroom A

Stacey Milgram Potzka

VP of Operations & Implementations,
Actabl

Amanda Stewart

Senior Director of Implementations, Actabl

15:00

Break

15 mins

Foyer

15:15

Track A

The Transformation Triangle: People, Process & Technology in the Age of AI & Data

30 min

Main Ballroom A

Kate Brady

PMO & Consulting Program Leader, OneSource Virtual

Eric Olson

VP, Customer Operations ,
OneSource Virtual

15:15

Track B

TBD

30 min

Main Ballroom B

Chris Cowlard

Senior Director, Head of Client Delivery, Xceptor

Jacqui Morgan

Head of Client Delivery,
Xceptor

15:45

Track A

Panel Discussion: The Path to Maturity & Scale for Partner Delivery

30 min

Main Ballroom A

Sabina Pons

Chief Executive Officer &
Chief Customer Officer, Growth Molecules

Justin Manduke

Vice President of
Professional Services,
Optro.ai

Josh Simpson

SVP, Professional Services,
Gainsight

15:45

Track B

From Implementations To Outcomes

30 min

Main Ballroom B

Chris Pinaire

Director of Consulting/Implementation,
Global Shop Solutions

16:15

Track A

Own the Outcome: Moving Implementation from Process to Product

30 mins

Main Ballroom A

Emily Garza

Chief Customer Officer,
Unit21

16:15

Track B

Simplifying Complexity: Designing an Outcome-Driven Client Experience with Rocketlane

30 min

Main Ballroom B

April Slinger

Director of Client Implementation & PMO, HealthEZ

16:45

Transit time

10 mins

16:55

Awards

Rocketlane Award Ceremony & Closing Note

15 mins

Main Ballroom

17:10

Break

50 min

18:00

General Session

Rocketlane VIP Party

~3h 30m

Main Ballroom

Time (PST)
Topic
Speakers
07:30

Breakfast

90 mins

Foyer

09:00

General Session

Welcome Note

10 min

Main Ballroom

Srikrishnan 
Ganesan

CEO & Founder, Rocketlane

09:10

Keynote

Product Keynote

30 mins

Main Ballroom

Arushi Ladha

Director of Product,
Rocketlane

09:40

General Session

From Go-Live to Outcome: Building a Maturity Model for AI-Era Professional Services Delivery

30 min

Main Ballroom

Anuj Arora

Chief Customer Officer &
AI GTM Advisor,
Ada.cx

10:10

General Session

FDE Panel

45 min

Main Ballroom

Miku Jha

VP of Applied AI & Forward Deployed Engineering,
ServiceNow

Landon McCaig

Sr. Manager, AI Deployment Services,
Intercom

Alex Laverty

Customer Success,
Harvey

Rajkumar Irudayaraj

SVP, Global Technology & Innovation Partners,
Alteryx

10:55

Break

10 mins

Foyer

11:05

All Attendees

Rocketlane Detailed Product Roadmap

60 min

San Ramon

Arushi Ladha

Director of Product,
Rocketlane

11:05

Track A

CFO expectations from PS in the AI-first world

30 mins

Main Ballroom A

Moderator

Mahesh Baxi

Chief Success Officer,
Rocketlane

Aly Khan Musani

CFO, Detechtion

11:05

Track B

Scaling Global Impact through the Design of an Operational Ecology

30 mins

Main Ballroom B

Hannah Kinder

Director of Operations & HR, Greener by Default

11:35

Track A

The AI-Augmented Delivery Team: Designing the PS Org of 2027

30 mins

Main Ballroom

CJ Tully

Director of Professional Services,
Smartsheet

Leanne Snoeck

Director of Implementation Services,
Quickbase

Jeff Rosenbaugh

Sr. Director of
Professional Services,
Lucid

Moderated by

Omid Razavi

Founder, SuccessLab

11:35

Track B

The Customer Trust Gap: Why Outcome Pricing Scares Buyers (and How to Fix It)

30 mins

Main Ballroom B

Sarah Hurd

VP, Services & Operations,
Faye

12:05

Lunch

55 min

Foyer

13:00

Track A

Forward Deployed Engineering: What Is an FDE, When Do You Need One, and Where Do FDEs Fit

30 min

Main Ballroom A

Kevin Bai

Founding Forward Deployed Engineer,
Rippling

13:00

Track B

Influencing Organizational Change:
Leadership & Strategy Panel

30 min

Main Ballroom B

Kristen Ware

Professional Services
Program Manager,
Submittable

Whitney Eskenazi

Manager, Implementation Services, LogicGate

Happy Luther

Founder,
Zenkara Consulting

13:30

Track A

Flight Deck Leading the Hybrid Delivery Crew

30 min

Main Ballroom

Brian Hodges

CEO & Co-Founder,
nCloud Integrators

13:30

Track B

From Gut Feel to Signal

30 min

Main Ballroom B

Grace VanderMolen

Program Manager, OneSource Virtual

Russell Pope

Technical Program Manager, OneSource Virtual

TJ Clark

PMO Director,
OneSource Virtual

14:00

Track A

Design Before You Automate:
The Discipline AI Adoption is missing

30 min

Main Ballroom A

Merlin Komenda

Director of Implementation & Onboarding,
Zappi

14:00

Track B

Fix Your Customer Journey to Win the Outcome Era : Why Alignment, Not Siloed Process, is the Missing Link

30 min

Main Ballroom B

Robert Haukenberry

PS Leaders,
Apricity Group

Jeremy Taylor

PS Leaders,
Apricity Group

14:30

Track A

Alignment Audit: How Leaders Align Teams to Measurable Outcomes in the AI Delivery Era

30 min

Main Ballroom A

Mariah Bayne

Founder & Principal Coach, Authentically You Coaching

14:30

Track B

Hands-on with Nitro

30 min

Main Ballroom B

Vishnu Prasad

Head of Customer Success, Rocketlane

15:00

Track A

Re-inventing Intercom: The Fin Story

30 min

Main Ballroom A

Des Traynor

Co-founder and
Chief Strategy Officer,
Intercom

15:00

Track B

Goal-Setting for Onboarding Teams

30 min

Main Ballroom B

Kristen Hayer

Founder & CEO,
Success League

15:30

Break

15 min

Foyer

15:45

General Session

AI for leaders

45 min

Main Ballroom

Srikrishnan 
Ganesan

CEO & Founder, Rocketlane

16:30

General Session

Closing Note

30 min

Main Ballroom

Srikrishnan 
Ganesan

CEO & Founder, Rocketlane

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San Francisco Airport
Marriott Waterfront

May 13 - May 14, 2026

In-Person

Attend Propel26

Attend Propel26

Recording

Propel25 Recording

Propel24 Recording
Propel23 Recording
Propel22 Recording
Resourses
Propel25 Ideabook
Propel24 Ideabook
Propel23 Ideabook
Propel22 Ideabook