World’s first customer onboarding conference
March 15-16, 2022
Virtual

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We just concluded Propel22, our two-day mega spectacle that caught the attention of over 3000 customer onboarding and implementation professionals.

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Watch the recordings
Stay tuned for agenda and more!
2 Days
25+ Industry Experts
30+ Sessions
Tuesday, March 15th
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Tuesday, March 15th
09:00 am PST
Conference Kickoff
Welcome Note
Mar 15, 9:00–09:15 am PST
09:15 am PST
Customer Onboarding: AHA! or WTF?
Opening Keynote
Mar 15, 9:15–10:00 am PST
10:00 am PST
Are you delaying your customer’s success?
Session
Mar 15, 10:00–10:30 am PST
10:30 am PST
Handling the most critical moments in the customer journey
Session
Mar 15, 10:30–11:00 am PST
11:05 am PST
Creating early wins with the first value delivery framework
Session
Mar 15, 11:05–11:35 am PST
11:35 am PST
No more feeling stuck. Let's kick-off creating your first 15 training videos.
Workshop
Mar 15, 11:35–12:15 pm PST
12:15 pm PST
Starting the renewal at Hello
Session
Mar 15, 12:15–12:45 pm PST
12:45 pm PST
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Lunch & Networking
Mar 15, 12:45–1:00 pm PST
01:00 pm PST
Why onboarding is tough - war room stories
Session
Mar 15, 01:00–01:30 pm PST
01:30 pm PST
What no one told you about scaling your onboarding team
Session
Mar 15, 01:30–01:50 pm PST
01:50 pm PST
Scaling onboarding at HubSpot
Session
Mar 15, 01:50–02:10 pm PST
02:10 pm PST
How to use onboarding to accelerate expansion and increase NRR
Session
Mar 15, 02:10–02:30 pm PST
02:30 pm PST
What every implementation should measure: establishing successful KPIs
Session
Mar 15, 02:30–03:00 pm PST
03:00 pm PST
Onboarding and the company organizational chart
Fireside Chat
Mar 15, 03:00–03:30 pm PST
03:30 pm PST
Setting up an onboarding motion that'll scale with you
Fireside Chat
Mar 15, 03:30–04:00 pm PST
04:00 pm PST
Prelude for Day 2
Session
Mar 15, 04:00–04:15 pm PST
Wednesday, March 16th
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Wednesday, March 16th
09:00 am PST
Who thinks you're customer centric? You? Or your customers?
Opening Keynote
Mar 16, 9:00–09:45 am PST
09:45 am PST
Scoring your onboarding on the Maturity Model
Session
Mar 16, 09:45–10:15 am PST
10:15 am PST
A frictionless customer journey: how CS Ops helps drive smooth onboarding and beyond
Session
Mar 16, 10:15–10:45 am PST
10:45 am PST
Accelerating outcomes with Value Gap Mapping
Workshop
Mar 16, 10:45–11:30 am PST
11:30 am PST
The post-sale SCALING™ Framework: packaging your services offerings to support fast growth
Session
Mar 16, 11:30–12:00 pm PST
12:00 pm PST
Leveraging customer intelligence for customer onboarding success
Session
Mar 16, 12:00–12:30 pm PST
12:45 pm PST
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Lunch & Networking
Mar 15, 12:45–1:00 pm PST
01:00 pm PST
How to design and implement an effective onboarding process
Workshop
Mar 16, 01:00–01:45 pm PST
01:45 pm PST
Building a better strategy for effective go-lives that can lead to greater solution adoption
Session
Mar 16, 01:45–02:15 pm PST
02:15 pm PST
Connect!
Let's play a game
Mar 16, 02:15–02:30 pm PST
02:30 pm PST
Overcoming onboarding challenges from Seed to Series B
Fireside Chat
Mar 16, 02:30–03:00 pm PST
03:00 pm PST
QBRs are stupid. OBRs are smart.
Session
Mar 16, 03:00–03:30 pm PST
03:30 pm PST
Valedictory
Session
Mar 16, 03:30–03:45 pm PST

Speakers

We’re excited to bring over 25+ speakers from across the world together for Propel22. Meet this year’s Propel22 lineup.
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