Recap: Propel25

Catch Up on All the Insights from Propel25

Keynote and breakout session recordings are ready for you to explore and share with your team.

SESSIONS

DAY 1

May 14, Wednesday
Duration
TITLE
Speaker
15 mins
Welcome Note

SriKrishnan Ganesan
CEO & Co-Founder
30 mins
Keynote Session

Join Ajeet Singh, Co-founder and Executive Chairman of ThoughtSpot, in a candid conversation with Rocketlane’s CEO, Srikrishnan Ganesan. They’ll explore how the business landscape is being reshaped by rapid technological change and the rise of AI—and what it means for the future of leadership, innovation, and growth.

Ajeet Singh
Co-founder and Executive Chairman
30 mins
Modernization Services

Modernization is no longer optional—it’s a core PS mandate. This session explores how Professional Services teams can lead customers through legacy transformation by leveraging scalable frameworks, automation, and strategic change management. Learn how to assess readiness, align stakeholders, and position PS as a proactive driver of modernization and long-term value.

Benjamin Sandmann
VP WW - Professional Services
30 mins
Addressing PS practice challenges with modern tools and techniques

Discover innovative strategies to overcome common professional services challenges using modern tools, automation, and analytics. Learn proven methods and practical insights to streamline operations, increase profitability, enhance project visibility, and improve client satisfaction.

Brian
Hodges
President and Co-Founder
45 mins
AI in the enterprise: CIO Perspectives on AI, transformation, and the role of PS

How are enterprise CIOs thinking about AI? Join this panel of technology leaders as they share strategies for responsible AI adoption, cross-functional alignment, and navigating the risks and rewards of enterprise transformation.

Gary Sorrentino
Global CIO
Jim Siders
CIO
Kenny Scannell
VP of Global sales
Karthik Chakkarapani
SVP & CIO
30 mins
The Growth Stage SaaS Paradox: Why PS Leaders Keep Fixing the Wrong Things

In high-growth SaaS, success can mask deeper misalignments. Join Justin Manduke, VP of PS at AuditBoard, as he shares how great teams fall into the trap of premature optimization. Drawing from roles at Medallia, Blend, and Afresh, Justin unpacks why fixing the wrong problems—even with good intentions—can derail long-term success. Learn how to time your priorities right and avoid building a house on a shaky foundation.

Justin Manduke
Vice President of Professional Services
30 mins
Professional Services for a Multi-Product SaaS Company

One product is challenging enough—now multiply that. In this session, discover how to deliver consistent value across a complex, multi-product SaaS offering. Learn how to adapt service models, streamline resource management, and ensure delivery excellence at scale.

Justin Collins
Vice President, Professional Services
30 mins
Operational Excellence: Driving Profitability in Professional Services

Learn how operational excellence can significantly boost profitability in professional services. This session explores proven methods to streamline service delivery, optimize resource utilization, leverage automation, and enhance project governance to consistently achieve higher margins and growth.

Nav Kalra
SVP, Professional Services
Hallie Donovan
Manager, Professional Services Operations
30 mins
Scaling Professional Services in High-Growth SaaS: Lessons from MaintainX and unicorn SaaS companies

Hypergrowth tests everything—processes, people, and patience. Learn from PS leaders who’ve scaled fast without sacrificing quality. Walk away with actionable tactics to manage growth, avoid common traps, and keep your margins and customers happy.

Bradley Liou
Senior Director, Client Success
30 mins
Starting and scaling partner implementations

Building a successful partner implementation program requires clarity, consistency, and collaboration. In this dynamic panel, industry leaders share real-world strategies for onboarding partners, setting them up for scalable delivery, and maintaining quality as programs grow. Learn how to create strong enablement frameworks, establish shared success metrics, and avoid common pitfalls. Walk away with actionable insights to launch, refine, and scale your partner-led implementation motion with confidence.

Christopher Darius
COO and Co-Founder
Stephanie Rahman
Vice President, Professional Services
Hannah McClure
Senior Manager, Implementation Services
30 mins
The Influence Playbook: Driving System Adoption Through Smart Conversations

Master the power of persuasive communication to accelerate system adoption across your organization. This session offers practical frameworks for influential conversations, effective stakeholder engagement strategies, and proven methods to enhance user acceptance, adoption rates, and ROI.

Jenn Brantmier
Principal Consultant
30 mins
Rocket Fuel for Onboarding: The Actabl Playbook for Customer Excellence.

Discover Actabl’s proven playbook for delivering exceptional customer onboarding experiences. This session reveals actionable strategies, best practices, and tools to accelerate onboarding, enhance client engagement, reduce time-to-value, and establish lasting customer success and satisfaction.

Grace Diaz
Operations Manager
Amanda Stewart
Director of Implementation
45 mins
Services as a Product (SaaP™) - How to Accelerate Services Sales & Set Yourself up for Success

Today's customers demand clarity—not vague answers like “it depends.” This workshop introduces the SaaP™ model, turning professional services into clear, pre-packaged offerings with defined scopes, deliverables, and pricing. Learn step-by-step methods for building your SaaP™ portfolio, creating reusable service templates, and empowering your sales team to confidently sell services.

Mark Sloan
Managing Director
30 mins
Operationalizing CX beyond implementation: Turning post GoLive into a growth engine

Customer Experience doesn’t stop at GoLive—it evolves. In this session, uncover how modern PS teams are extending their influence post-implementation to unlock long-term value. Learn how to operationalize CX with success plans, usage insights, and customer education to transform support into strategy. Discover how proactive engagement post-GoLive can reduce churn, drive expansion, and turn delivery teams into growth partners.

Kasey Smith
Head of Ops, CX & Integrations
30 mins
From Implementation to Impact: Using Data to Accelerate Time-to-Value

Data isn't just for dashboards—it's your path to faster outcomes. This session explores how top PS teams are capturing and leveraging delivery insights to reduce time-to-value, forecast project risks, and drive better decision-making across the customer lifecycle.

Lisa LaVan
Director, Service Delivery

DAY 2

May 15, Thursday
Time (PST)
TITLE
Speaker
10 mins
Welcome Note

SriKrishnan Ganesan

CEO & Co-Founder

30 mins
Product Keynote

Get an exclusive look at Rocketlane’s product roadmap and the innovations shaping the future of service delivery. This keynote reveals our long-term vision and the bold steps we’re taking to redefine how teams onboard, deliver, and delight.

Arushi Ladha

Founding Product Manager

30 mins
Strategic Resource Management to Accelerate Customer Time to Value

Under-resourced teams delay outcomes. Overloaded ones burn out. Learn how to optimize your most valuable asset—people—using smarter forecasting, prioritization, and planning. This session will help you staff with confidence and deliver with consistency.

Gian Luis Delgado

Senior Manager, Customer Success & Services

30 mins
From Start to Success: Mastering the End-to-End Customer Journey to Deliver Unmatched Value

The best PS orgs own more than delivery—they shape the entire customer journey. This session reveals how to align every phase from onboarding to expansion, reduce friction, and deliver an experience that drives loyalty and revenue.

Kate Brady

Shared Services Continuous Improvement Leader

45 mins
AI-First Leadership: How Technology is Elevating Middle Managers and Senior Leaders to Think Faster, Work Smarter, and Lead Better.

Leadership is changing—fast. Explore how AI is reshaping the role of leaders and empowering teams to make smarter decisions in less time. From productivity boosts to strategic insights, see how tomorrow’s leaders are acting today.

Mariah Bayne

Career Coach & CS Leadership Strategist

Kaivona Parker

Head of Enablement, Training & Onboarding

Shanae Brown

Executive Leadership Coach & Founder

45 mins
Automating a Project

Manual project tasks slow teams down and increase risk. This session showcases how to leverage Rocketlane’s automation capabilities to streamline project workflows, reduce repetitive effort, and ensure consistency in delivery. Learn to automate task assignments, approvals, reminders, and milestone tracking—freeing up your team to focus on high-value work. Gain practical tips to build scalable, intelligent automation into your onboarding and implementation projects using Rocketlane.

Jenn Brantmier

Principal Consultant

Aya Mckeen

Principal Consultant

30 mins
The Changing Landscape of PS in the Age of AI

AI is rapidly transforming the Professional Services landscape—streamlining operations, enhancing insights through predictive analytics, and enabling more tailored, proactive customer engagement. This session explores how PS leaders can embrace AI to evolve roles, rethink delivery models, and drive greater efficiency and impact. Learn how to future-proof your PS organization by aligning talent, technology, and strategy in an AI-driven world.

Sid Puri

Head of Growth - India

30 mins
From Manual to Modern: How AlayaCare Transformed Professional Services

When legacy processes slow you down, reinvention is the only option. Learn how AlayaCare modernized its PS organization—digitizing delivery, streamlining operations, and accelerating time-to-value for customers. A transformation story with lessons for every leader.

Chase Potter

Vice President, Professional Services

30 mins
Rocketlane Product roadmap

Get an exclusive look at what’s next for Rocketlane. This session dives into upcoming features, strategic priorities, and long-term vision driving product innovation. Discover how Rocketlane is evolving to better support complex implementations, improve collaboration, and enhance customer outcomes. Learn how new capabilities—powered by automation, AI, and deeper integrations—will empower teams to deliver faster, smarter, and more consistently.

Arushi Ladha

Founding Product Manager

Vedika Parvez

Product Manager

30 mins
The Domino Effect: Stopping Risk Chain Reactions in Onboarding

Small misses in onboarding can spiral fast. This session teaches you how to identify hidden risk signals early, prevent escalation, and build onboarding processes that are resilient, repeatable, and designed for impact.

Jasmine Reynolds

Sr. Enterprise Customer Success Manager

30 mins
The Power of Story Telling with Data

You’ve got the data. Now, tell the story. Learn how high-performing PS leaders are transforming metrics into narratives that win executive support, drive clarity, and move teams toward aligned action. It’s not about the numbers—it’s about what they mean.

AJ Tjaden

Director, Customer Experience

30 mins
Building a Professional Services Org Starting at Series A

Gain essential insights into launching and scaling a successful professional services organization from Series A onwards. Learn practical strategies on hiring, structuring teams, aligning service offerings, managing growth, and leveraging early-stage resources to maximize efficiency and profitability.

Daniel Levine

Director, Professional Services

30 mins
Unveiling the MEDDPIC framework for Professional services leader

Brett Jarvis

VP of Customer Success and experience

Happy Luther

Principal, Zenkara Consulting LLC

30 mins
Meet the Genies: Inside the Toolkit of an Intelligent Delivery Organization

Go behind the scenes with Raj as he shares how his team transformed their professional services engine by building three internal accelerators—Config Genie, Integrate Genie, and Migrate Genie. Learn how these intelligent tools automate complexity, reduce manual effort, and mitigate project risks to enable faster, more predictable SaaS implementations. If you’re thinking about AI-powered delivery, this session is your blueprint.

Raj Rajasekar

CEO

30 mins
How Rocketlane uses Rocketlane

Get a behind-the-scenes look at how Rocketlane’s own teams use the platform to deliver seamless onboarding and implementation. This session reveals real workflows, automation tips, and internal best practices that power Rocketlane’s customer experience. Learn how the team manages cross-functional collaboration, drives accountability, and tracks time-to-value—using the same tools available to every customer. Walk away with practical ideas to elevate your own delivery operations.

Vishnu Prasad

Head of Customer Success

Monica Madan Paul

Manager - Support and Education

30 mins
AI for leaders: Knowing enough to be dangerous on what’s the latest with AI

AI is evolving fast—and leaders don’t need to be experts to make smart, strategic calls. This session simplifies the latest in AI, helping you spot real value, ask the right questions, and identify high-impact use cases. Learn key trends and tools to confidently lead AI conversations and drive innovation without getting lost in the tech.

SriKrishnan Ganesan

CEO & Co-Founder