Operationalizing CX beyond implementation: Turning post GoLive into a growth engine

Customer Experience doesn’t stop at GoLive—it evolves. In this session, uncover how modern PS teams are extending their influence post-implementation to unlock long-term value. Learn how to operationalize CX with success plans, usage insights, and customer education to transform support into strategy. Discover how proactive engagement post-GoLive can reduce churn, drive expansion, and turn delivery teams into growth partners.

Session

Kasey Smith
Head of Ops, CX & Integrations

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