in-person Agenda

Join us bright and early for attendee registration and a delicious breakfast to fuel up before the event kicks off!

Start the day with a warm welcome as we set the stage for an engaging and insightful event ahead.

In today's rapidly evolving business landscape, the post-sale function is undergoing significant transformation driven by emerging trends. This session delved into five key trends that are shaping the future of post-sale operations and strategies:

Ensuring consistent project deliveries is paramount for organizational success. This session focused on the importance of codifying playbooks and standardizing processes to achieve reliable and repeatable outcomes across projects.

Launching a new service requires meticulous planning, coordination, and attention to detail to ensure a successful rollout. This session provided attendees with the ultimate checklist encompassing key steps and considerations for a smooth service launch.

The journey of a professional services (PS) leader is marked by a series of transitions as their organization progresses through different stages of growth and ownership. This session explored how the goals, expectations, and challenges evolve for PS leaders as they navigate the trajectory from startup to scale-up, pre-IPO, IPO, and back to private or private equity (PE) ownership.

Professional services (PS) tools play a pivotal role in streamlining operations, enhancing productivity, and delivering value to clients. This session focused on strategies to maximize outcomes from PS tools, enabling organizations to leverage technology effectively and drive business success.

Scaling and evolving the professional services (PS) function is crucial for organizations seeking to adapt to changing market dynamics, accommodate growth, and deliver exceptional value to clients. This session delved into strategies for effectively scaling and evolving the PS function to meet evolving business needs.

Recharge with a delicious lunch and connect with fellow attendees in engaging networking activities during the midday break!

Designing and launching recurring services is a strategic initiative for organizations seeking to establish predictable revenue streams, foster long-term customer relationships, and drive business growth. This session explored the key considerations and best practices for effectively designing and launching recurring services.

In this insightful session, attendees delve into the crucial process of defining the vision and charter for their Professional Services (PS) team. Led by experienced industry leader, Aaron Thompson, the session will provide valuable guidance and practical strategies to help organizations establish a clear direction and purpose for their PS initiatives.

In this session, we'll explore the dynamic partnership between Professional Services (PS) and Finance departments within organizations. The collaboration between these two critical functions is becoming increasingly vital in driving business success and achieving strategic objectives.

Deepak and Phil from Observe.ai will share their journey of refocusing on expediting value delivery as the primary focus for their implementations. Attendees will gain valuable insights into the motivations behind this strategic shift and learn how Observe.AI successfully executed this change across their teams.

The UX of Delivery is a critical aspect of success for PS organizations, impacting client satisfaction, reputation, employee engagement, and competitiveness. By prioritizing client-centricity, continuous improvement, and innovation, PS organizations can elevate the overall client experience, drive business growth, and thrive in today's competitive landscape.

Step into the spotlight at The Golden Comet Awards, where we shine a light on the brightest stars in customer onboarding and professional services. Prepare to be inspired and uplifted as we recognize and honor exceptional individuals and teams for their remarkable contributions.

Indulge in delectable culinary delights, mingle with industry peers, and raise a toast to new connections during our dedicated time slot for food, networking, and drinks. It's the perfect opportunity to unwind, connect, and forge meaningful relationships in a relaxed atmosphere.