Solo

Preethie Vimalan

Manager, Customer Onboarding, Freshworks Inc

SESSIONS

May 22nd, Wednesday

May 22nd, Wednesday

TIME (PST)
TITLE
SPEAKER
02:00 pm
War Room Stories
Navigating services journey: From Onboarding to PS
30 mins

Embark on a journey of transformation with the 'Freshworks Professional Services' team. Discover how our evolution led to the creation of an Onboarding team, the integration of implementation into our offering, and the introduction of professional services into our post-sale function. Takeaways: 1. Navigating change - people, process, technology 2. How process maturity comes in incrementally 3. Reflection of our metrics from onboarding to PS