Session
Former VP of Customer Success, Density
Leanna builds data-driven, revenue-generating, and scale-ready customer success organizations. She has a track record of successfully building and scaling post-sales teams to support rapidly growing businesses across SaaS, consulting, and professional services offerings. She’s passionate about delivering value, creating exceptional customer experiences, and developing high-performing teams.
May 22nd, Wednesday
Establishing trust with customers is essential for fostering robust relationships. In this session, explore practical techniques and real-world examples for cultivating trust, such as connecting with new executive stakeholders and rebuilding trust after unmet expectations. Discover how AI can expedite relationship-building efforts. Attendees will gain three key insights: 1. Relationship Criteria: Identifying the pillars of a robust relationship. 2. Engagement Strategy: Crafting a blend of technology and personal interaction to enhance customer engagement. 3. Case Studies: Transforming detractors into advocates through real-world examples.