2023
The State of Customer Onboarding
300+ Customer Onboarding and Implementation professionals share their work goals, challenges, and trends they foresee in 2023.
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Respondents include onboarding and implementation professionals from
Some Key Findings
57%
of respondents spend 2-5 hrs a week on follow-ups
78%
reported time-to-value is their top 2023 goal
74.7%
believe that holding customers accountable is a challenge
Learn the most pressing problems of the customer onboarding industry and how you can solve them.
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Download your State of Onboarding Survey 2021 survey report below.
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Move your service delivery into the fast lane
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