2023

The State of Customer Onboarding

300+ Customer Onboarding and Implementation professionals share their work goals, challenges, and trends they foresee in 2023.

Respondents include onboarding and implementation professionals from

Respondents include onboarding and implementation professionals from

Some Key Findings
57%

of respondents spend 2-5 hrs a week on follow-ups

78%

reported time-to-value is their top 2023 goal

74.7%

believe that holding customers accountable is a challenge

Learn the most pressing problems of the customer onboarding industry and how you can solve them.

Thank you for your interest

Download your State of Onboarding Survey 2021 survey report below.
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How are companies collecting customer feedback on their onboarding?

Well, there are lots of different approaches. Survey respondents shared the ways they currently onboard data...

Bringing order to your
implementation and onboarding chaos.

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Move your customer onboarding onto the fast lane