2022

The State of Customer Onboarding

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100+ Customer Onboarding and Implementation professionals share their work goals, challenges, and trends they foresee.

Respondents include onboarding and implementation professionals from

Some key findings
60%

of respondents use at least 4-6 tools for customer onboarding

56%

reported low visibility into project progress is the biggest cause of customer escalations

58%

believe that holding customers accountable is a challenge

Learn the most pressing problems of the customer onboarding industry and how you can solve them.

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How are companies collecting customer feedback on their onboarding?

Well, there are lots of different approaches. Survey respondents shared the ways they currently onboard data...

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