The State of Customer Onboarding 2022

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100+ Customer Onboarding and Implementation professionals share their work goals, challenges, and trends they foresee.

Respondents include onboarding and implementation professionals from

Some key findings

60%

of respondents use at least 4-6 tools for customer onboarding

56%

reported low visibility into project progress is the biggest cause of customer escalations

58%

believe that holding customers accountable is a challenge

Move your service delivery into the fast lane

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