11:00 am

In fast-growth SaaS, PS leaders often focus on quick fixes—adding resources or improving templates—but overlook deeper challenges blocking sustained customer value. This session uncovers why typical optimization efforts fail and provides clarity on root causes like misaligned metrics, fragmented ownership, and poor cross-team collaboration. Learn actionable ways to pinpoint meaningful problems, align stakeholder expectations, and invest strategically. Move beyond surface-level improvements and position your PS organization as a critical lever for lasting business impact.