Sr. Director Partner Success, EAB
Keishla Ceaser-Jones is a customer success leader with over 20 years of experience and serves as Senior Director leading customer success teams in support of partners using virtual digital tools to support their enrollment and recruitment goals in the higher ed space.. Her leadership focuses on delivering exceptional customer experiences while driving value, retention, and growth.
Session
Teams that develop competency to guide customers on how to manage change are more agile & resilient. Learn 4 core strategies for change management during onboarding that support customer outcomes.
