Director, Customer Experience Transformation, Raptiv
Jyo Shukla is a multi-award winning digital transformation and customer success leader, and author of the highly acclaimed book, Customer Success Mindset. Jyo has spent most of her career helping start-ups and enterprises across the globe drive better business outcomes using technology and in building customer-centricity into their growth strategy.
Session
Learn how to spot where your onboarding processes are failing your customers, and how you can transform those processes to accelerate adoption and improve retention.
