Senior Customer Success Manager, Pluralsight
In 2016 when Jasmine barked on her journey as a Customer Experience enthusiast, her focus was centered on risk management and champion identification. Over the last few years, she successfully developed customer success teams that have thrived through all of the most recent years' challenges.
Session
With the Champion Engagement Model learn how to: - Identify your Champion during onboarding - Create a Champion program that matters & what benchmarks should be included. - Maximize your Champion relationship to encourage multithreading and job change management.
