Head of Customer Onboarding, Nezasa
Guglielmo is Service Delivery Manager in Nezasa, where he leads the onboarding team along its transformation roadmap. Previously, he worked as a management consultant on strategy and analytics.
Session
Join Alex Farmer and Guglielmo Piacentini as they walk you through their journey of building an onboarding function at Nezasa. Learn why they decided to carve out customer onboarding from CS, how they built the function from scratch, and ways they optimized it to deliver business success.
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