S02 Ep.01: Bridging gaps in a remote work environment
Irene Lefton, VP of Customer Success, MentorCloud talks about remote work, its challenges, and how to make it more effective
We are kicking off Season 2 of The Launch Station with Irene Lefton, a seasoned CS leader who is currently the VP of Customer Success at MentorCloud. She acts as a CS advisor to many startups. She is always featured in the Top 25 and Top 50 CS Leaders lists year after year and is also the co-chair of the Customer Success Leadership Network.
Irene is an expert on remote work and has been managing remote teams for the past 25+ years.
In this episode, Irene talks about:
- Remote work, its challenges, and how to make it more effective
- Forming the human connect when working remotely
- Customer relations in the remote environment
- Hiring and onboarding employees in a remote setup
… and more. Tune in!
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Other episodes
S02 Ep.10: Professional Services for PLG Companies
Brent Ludwig, Head of Professional Services, Celigo, talks about the significance of setting up a professional services team at a PLG company and the positive impact it can have on the company’s resources.
S02 Ep. 09: Hiring your first customer onboarding team
Jeff Kushmerek, CEO & Founder, Infinite Renewals gets talking on setting up your first customer onboarding team
S02 Ep. 08: Scaling without compromising on customer experience
Sloan Pettersen, Director of Global Client Onboarding at Impact, shares her insights on the ability to scale and automate while still providing a positive customer experience.
