This session is best for:
1. Professional services leaders
2. Customer success managers
3. Operations teams

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In this episode of Implementation Stories, Christopher Nyenpan shares his expertise in creating efficient professional services operations (PS Ops) systems. As a seasoned leader in Workforce Implementation Operations at CenTrak, Christopher brings actionable frameworks and strategies to the table that can elevate your professional service delivery infrastructure.

This session dives into:

1. Setting up PS Ops systems for improved efficiency and data-driven decision-making
2. Frameworks for delivering managed services with precision
3. Tying your PS Ops systems into a complex, end-to-end customer journey

Whether you’re an experienced professional services leader or just starting to refine your delivery models, this session provides the guidance you need to align your operations with customer journeys for better efficiency, consistency, and satisfaction.