S01 Ep.12: Kristi Faltorusso, Client Success: Rethinking Kickoffs With The Partnership Kickoff Model
Kristi Faltorusso, ClientSuccess, explains the Partnership Kickoff Model and how it can help you with flawless project execution
In this episode, we have Kristi Faltorusso, VP - Customer Success at Client Success. She was named one of the Top 25 CS Influencers 2020. Kristi is a seasoned CS leader and has transformed the CS function at high-growth, B2B SaaS companies like IntelliShift and BetterCloud.
In this episode, we talk to Kristi about her kickoff model. She covers the following topics:
- Complexities with implementations that include a hardware component
- What got her thinking about the Partnership Kickoff Model
- What the Partnership Kickoff Model is about
- Managing expectations with executive stakeholders of an implementation project
… and more.
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