S01 Ep.12: Kristi Faltorusso, Client Success: Rethinking Kickoffs With The Partnership Kickoff Model

Kristi Faltorusso, ClientSuccess, explains the Partnership Kickoff Model and how it can help you with flawless project execution
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In this episode, we have Kristi Faltorusso, VP - Customer Success at Client Success. She was named one of the Top 25 CS Influencers 2020. Kristi is a seasoned CS leader and has transformed the CS function at high-growth, B2B SaaS companies like IntelliShift and BetterCloud. 

In this episode, we talk to Kristi about her kickoff model. She covers the following topics:

  • Complexities with implementations that include a hardware component
  • What got her thinking about the Partnership Kickoff Model
  • What the Partnership Kickoff Model is about
  • Managing expectations with executive stakeholders of an implementation project

… and more.

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