S01 Ep. 11: Leading a Customer Success Team Through A Transition - Michael Hurley, Infor

Michael Hurley, CS Manager, Infor, walks us through how to help Customer Success teams through huge transitions or changes
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In Episode 11, Michael Hurley,  Customer Success Manager at Infor, talks to us about helping your customer success team through major transitions. He’s been a part of CS strategy transformations at notable organisations. He has served in leadership at companies like Oracle.

Here’s what Michael talks about in this episode:

  • When a CSM should get involved in the customer’s journey
  • What traits and skills he looks for when hiring for his team, and how he assesses them
  • How to help the team through organisational transitions
  • How to win the team’s trust during a transition

… and more.

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