S01 Ep. 11: Leading a Customer Success Team Through A Transition - Michael Hurley, Infor
Michael Hurley, CS Manager, Infor, walks us through how to help Customer Success teams through huge transitions or changes
In Episode 11, Michael Hurley, Customer Success Manager at Infor, talks to us about helping your customer success team through major transitions. He’s been a part of CS strategy transformations at notable organisations. He has served in leadership at companies like Oracle.
Here’s what Michael talks about in this episode:
- When a CSM should get involved in the customer’s journey
- What traits and skills he looks for when hiring for his team, and how he assesses them
- How to help the team through organisational transitions
- How to win the team’s trust during a transition
… and more.
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