S01 Ep.08: Sales as a Multiplier of Customer Success

Assaf Barnir, VP - Customer Success at Netomi, talks about how the sales process can provide a leg-up for customer onboarding and more

In this episode, we have Assaf Barnir, VP of Customer Success at Netomi. Assaf has worked in the software space with the Israeli Air Force, moved to consulting, delivery, and professional services roles with companies such as IBM and Zendesk, transitioning to leadership roles in Customer Success.

In this episode, we discuss with Barnir:

  • How the sales process can provide a leg up for the customer onboarding team
  • His learnings and takeaways from his career journey so far
  • The transformational changes that he brought into the Sales team at his org that had a multiplicative effect on Customer Success
  • How his customer-oriented way of looking at things driven his high-impact initiatives
  • How you can convince the leadership to focus on customers instead of on the dollars
  • When to invest in a customer success tool

... and more

Bringing order to your
implementation and onboarding chaos.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Other episodes

S01 Ep.13: Deepak Kumar, Aryaka Networks - Putting Your Best Foot Forward in Customer Onboarding
Deepak Kumar, Chief Customer Officer, Aryaka Networks, talks about the best practices for kicking off customer onboarding projects
S01 Ep.12: Kristi Faltorusso, Client Success: Rethinking Kickoffs With The Partnership Kickoff Model
Kristi Faltorusso, ClientSuccess, explains the Partnership Kickoff Model and how it can help you with flawless project execution
S01 Ep. 11: Leading a Customer Success Team Through A Transition - Michael Hurley, Infor
Michael Hurley, CS Manager, Infor, walks us through how to help Customer Success teams through huge transitions or changes